Veterinary Receptionist

About the role

Suffield Veterinary Hospital is hiring a part-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• 401(k) plan
• Professional development opportunities
• Employee pet discount because we know your pets are family, too.

Salary

$18-$20 per hour, based on the candidate's skills, experience, and qualifications.

Schedule: This is a part time position, averaging 20-25 hours per week. Shifts vary, with start times as early as 7:30 a.m. and end times as late as 6:00 p.m. Availability to work 2-3 Saturdays a month from 8:00 a.m. to 1:00 p.m. is required.

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred, but we're willing to train you!
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor