Vice President of Operations

About the role

• Job Title: Vice President of Operations
• FLSA: Exempt
• Department: Operations
• Reports to: Chief Operations Officer

Job Overview

The VP of Field Operations for the Central United States plays a critical role in leading and optimizing practice operations, ensuring sustainable growth, and driving operational excellence across all regions. This position focuses on strategic relationship-building, team leadership, and implementing best practices. By setting a high standard in operations and growth management, the VP of Field Operations will ensure that Specialty1 Partners' practices meet business objectives, enhance productivity, and foster a culture of continuous improvement.

Primary Responsibilities

• Develop and execute a quarterly practice visit plan, attend bi-weekly site visits to engage with practices, and lead direct reports by example to maximize the growth and practices financial performance.
• Build strong and trusting relationships with partner and associate doctors, sharing Specialty1 Partners' vision and strategic goals, and addressing escalated doctor issues in partnership with the Cheif Operations Officer (COO).
• Oversee onboarding and off-boarding processes for associates, including growth planning, associate-to-partner model design, and ensuring practice support during transitions that foster a rapid ramp in production
• Coordinate and resolve payroll issues with COO, HR, and Payroll teams.
• Mentor and develop Regional Directors of Operations (RDOs) through regular 1:1s, with individual development plans (IDPs) for growth.
• Realign and expand the RDO team as needed to drive organic and M&A growth and manage regional budgets effectively.
• Conduct monthly operational reviews (MORs) with RDOs to create and monitor SMART action plans that support EBITDA optimization.
• Prepare quarterly business reviews (QBRs) for COO, and Finance, covering achievements, challenges, and growth strategies.
• Identify and resolve operational inefficiencies in practices, improving production and margins. This includes ensuring doctors are working their contracted hours and optimizing scheduling templates to meet capacity utilization requirements and provide immediate access for patients.
• Collaborate with corporate support department heads on strategic initiatives like doctor recruiting, marketing, practice transitions, procurement, technology, compliance, and FP&A.
• Ensure compliance with policies and SOPs in partnership with the regional compliance team.
• Focus on associate doctor retention by fostering engagement and supporting onboarding of the CLT associate mentorship program.
• Lead and measure the outcomes of strategic initiatives, refining processes for impact.
• Implement best practices across the various PMS systems for Scheduling, Insurance verification, payment collections and end-of-day reconciliations in support of revenue cycle standard operating procedure.
• Develop and present business cases for regional growth opportunities, securing approvals through the SVP of Operations.
• Knowledge of call center and telephone configurations to ensure patients are being seen in the most immediate manner.
• Communicate KPI practice performance so that everyone is aligned with the budget expectations and performance. Knowledge of Excel and pivot tables is an important skill set to aid in this effort.
• Cascade change management and communications to RDO and practice administrators with focus on best practice operations and standardization.
• Drive new practice openings, relocations, lease renewals, and major equipment acquisitions, maintaining alignment with the SVP.

Requirements

• Bachelor's degree in business administration, Healthcare Management, or a related field.
• Minimum of 7 years of experience in operations management within a healthcare or dental support environment.
• Proven track record of leadership in multi-location management.
• Strong leadership abilities, with experience in developing teams, mentoring, and setting clear objectives.
• Expertise in operational planning, process optimization, and change management.
• Excellent communication and relationship-building skills, with the ability to influence and engage partners and staff.
• Data-driven mindset with strong analytical skills for KPI monitoring and reporting.
• Using excel and advanced features like pivot tables and power point to present information.
• Familiarity with HRIS systems (e.g., UKG), Smartsheet, and other workflow tools.
• Familiarity with call center and telephone routing and configurations to ensure immediate access to scheduling an appointment with doctor is not delayed awaiting returns of voice mail (ie., Ring Central)

Benefits

• Strong Annual Performance-BasedBonus Plan
• BCBS Medical & Dental insurance Options
• VSP Vision Coverage
• Complimentary Life Insurance Policy (employee only)
• Short-term & Long-Term Disability
• Pet Insurance Coverage
• 401(k) plan w/match options
• HSA / FSA Account Access
• Identity Theft Protection
• Legal Services Package
• Hospital/Accident/Critical Care Coverage
• Paid Time Off

• Specialty1 Partners is the direct employer of non-clinical employees only.
• For clinical employees, the applicable practice entity listed above in the job posting is the employer.
• Specialty1 Partners generates job postings and offer letters to assist with human resources and payroll support provided to the applicable practice.
• Clinical employees include dental assistants and staff assisting with actual direct treatment of patients.
• Non-clinical employees include the office manager, front desk staff, marketing staff, and any other staff providing administrative duties.

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