Warehouse Manager - Bilingual Mandarin

Jingdong

Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com's international logistics footprint.

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You'll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you'll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

What You'll Do

• Design and execute warehouse workflows, optimize layout planning, and establish KPIs to meet performance targets and client SLAs.
• Manage, train, and motivate warehouse staff. Oversee labor planning, shift scheduling, and staffing based on volume trends and business needs.
• Implement and refine SOPs to drive consistency, improve quality, reduce errors, and support continuous improvement initiatives.
• Ensure accurate inventory tracking and reconciliation, minimize shrinkage, and maintain product quality through robust QC processes.
• Supervise the receipt, put-away, picking, packing, and shipping of goods, ensuring all activities are completed safely and on time.
• Act as the point of contact for client operations teams. Address concerns, resolve complaints, and ensure a high level of satisfaction.
• Monitor and analyze operational metrics, generate weekly/monthly performance reports, and develop actionable insights to improve efficiency.
• Uphold all safety standards, ensure regulatory compliance, and champion a culture of safety across the warehouse.

About You

• Bachelor's degree in Supply Chain, Logistics, Business, or related field
• 5+ years of progressive experience in 3PL or warehouse operations, including team management
• Strong knowledge of warehouse systems (WMS/OMS) and operational KPIs
• Experience in process design, warehouse planning, and cost control
• Excellent problem-solving, communication, and leadership skills
• Ability to analyze data and translate findings into operational improvements
• Bilingual in Mandarin is REQUIRED

Preferred but not essential for this role

• Prior experience with high-volume e-commerce fulfillment
• Background in both manual and automated warehouse environments
• Familiarity with lean methodologies and continuous improvement frameworks
• Ability to thrive in a fast-paced, deadline-driven environment

Ready to apply?

Take the next step in your career, apply now and explore the opportunities we have to offer.