Work Cafe, Full Time Concierge, Madison Ave, NY

About the role

Country: United States of America

It Starts Here

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make

The Work Café Concierge is the primary customer-facing role within the Work Café and is responsible for creating an environment that engaging, welcoming and professional for customers. They are responsible for the coordination of co-working, meeting facilities and room bookings within the space, including assistance with Work Café events and programming. The Concierge will support the needs of customers by assisting with routine transactions and coordinating more specialized support with Work Café Relationship Managers and other Santander resources.

• Takes personal responsibility for delivering on Santander's and Work Café’s customer experience standards. Creates exceptional customer experiences with every interaction.
• Acts as first point of contact for all customers entering the Work Café and directs customers to the appropriate area in a professional and engaging manner.
• Is a self-service expert and proactively encourages customers to embrace digital products and services by explaining the benefits of using the available alternative channels.
• Supports Work Café Manager and Work Café Events Manager with specialized Work Café programming and events, including promotion and day-of activities (greeting, check-in, set up, clean up, etc.).
• Supports the promotion of the services provided, co-working, room booking and events elements of the Work Café.
• Manages and coordinates all customer and colleague room bookings and ensures the rooms are welcoming and in good order prior to and after appointments.
• Support customers in the Work Café by acting as a key point of contact. Takes ownership of addressing customer enquiries by directing them to the appropriate Work Café area, facility, resource or business partners.
• Works closely with the third-party baristas and cleaners to ensure the Work Café environment is welcoming and that all issues are dealt with effectively.

What You Bring

Education

• Associate’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required

Qualifications

• 1+ Years Customer Service Experience - Required.
• 1+ Yearss Communications, marketing or event-planning experience - Preferred.
• Enthusiasm for creating an exceptional customer experience (greeting customers with a smile, learning their names, knowing the community, etc.).
• Passion for demonstrating and promoting digital products and services..
• Skilled in customer engagement and creating a sense of community in the space.
• Displays a credible, trustworthy and professional image at all times,.
• Ability to manage multiple priorities.
• Attention to detail, problem solving, and the desire to be pro-active.
• Ability exercise flexibility and responsiveness.
• Strong interpersonal, communication, time management and organizational skills.
• Ability to comply with policies and procedures.
• Strong computer knowledge and Windows skills required.

Certifications

• No Certifications listed for this job.

It Would Be Nice For You To Have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Pay and benefits

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range

Minimum: $30,000.00 USD

Maximum: $47,000.00 USD

We Value Your Impact

• Your contribution matters and it’s recognized.
• You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver.
• We know rewards go beyond numbers.
• Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future.
• Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

Working Conditions

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights

• This job description does not list all of the job duties of the job.
• You may be asked by your supervisors or managers to perform other duties.
• You may be evaluated in part based upon your performance of the tasks listed in this job description.
• The employer has the right to revise this job description at any time.
• This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

• What To Do Next: If this sounds like a role you are interested in, then please apply.
• We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at to discuss your needs.