Account Executive I

About the role

Exemption Status: United States of America (Exempt)

Exemption Status: $85,356 - $115,232 - $145,107

"Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate."

We don't just help our clients manage 340B - we simplify it and drive to deliver. SunRx was founded in 2006 with a single mission: to transform our client's experiences and financial outcomes through relentless pursuit of knowledge and innovative healthcare services to help our clients focus on what matters most to you - improving care and medication access for low-income, rural, and vulnerable patients.

Summary

The Account Executive (AE) reports to the Principal, Account Management and is responsible for building, managing and maintaining the Covered Entity (CE) client relationship for SunRx. The Account Executive I is also accountable for increasing utilization and providing first level support for their CE clients. AE's are the face of the company and service the clients with professionalism, accountability and credibility.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for overall CE customer relationships, including those with decision makers.
• Maintain in-depth knowledge of CE customer organization's structure, contract, benefits, culture, usage, program goals and other needs.
• Maintain frequent contact with appropriate personnel in the CE customer organization(s) through face-to-face meetings, telephone calls, WebEx, and written communications.
• Knowledge of the profitability of the assigned book of business.
• Accountable for building long-term, tactical relationships with CE customers and developing and implementing strategic business plans to ensure CE's satisfaction, account growth and ultimately CE retention.
• Provide continual monitoring of each CE organization's commitment, attitude(s), and engagement with and towards SunRx and the services we offer, including providing suggestions on improving and/or changing our service delivery, and communicating this information to your SunRx Manager.
• Assist with coordination of relationship(s) with other vendors used by our CE customers, where and when applicable.
• Accountable for developing CE customer renewal strategies and ensuring long term contractual commitments as well as building client references and testimonials for internal/external use.
• Assure that contract deliverables are met on a timely basis. Monitor contract performance standards and guarantees.
• Implement existing sales strategy for up-sell activities across all CE customer accounts. For new business and renewals; establish rates with finance then negotiate those rates and contractual terms with CE customers that result in improved profitability.
• Navigate customer issues, challenges and growth opportunities with internal teams (such as, Account Management, Operations, IT and Leadership) to collaboratively problem solve to ensure timely resolution.
• Assist with compliance efforts to increase utilization and sell various programs through to the CE.
• Develop, monitor and deliver reports as required and requested by CE(s).
• Attend conferences and tradeshows as needed.
• Onsite visits to CE's 1-2 times per year.

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

• Education and/or Experience
• BS/BA and 7+ years' experience or equivalent combination of education and experience, and 4 years' of SME in respective areas

Computer Skills

• Intermediate to advanced skill set in MS Office; Word, Excel, PowerPoint, Project and Outlook
• Certificates, Licenses, Registrations
• 340B ACE Certification preferred but not required

Other Skills and Abilities

• Communication skills: excellent verbal, writing and organizational skills; strong phone presence; comfortable dealing with professionals within all levels of an organization
• Problem solving: proactive versus reactive approach to issues and problem solving; ownership mentality
• Collaboration: collaborative and team-oriented performer; ability to negotiate effectively and work well with a team; ability to work effectively in a fast-paced environment;
• Analytical skills: ability to analyze data and write high-level reports and correspondence; detailed and understanding of the operations of SunRx;
• Contracting: strong aptitude of SunRx's contracting language and processes.

Reasoning Ability

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Language Skills - Choose up to 1 from each drop-down list.

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public..
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Composure
• Decision Quality
• Organizational Agility
• Problem Solving
• Customer Focus
• Drive for Results
• Peer Relations
• Time Management
• Dealing with Ambiguity
• Learning on the Fly
• Political Savvy

Physical Demands

• While performing the duties of this Job, the employee is regularly required to sit and talk or hear.
• The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
• The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires domestic travel of up to 20% of the time.

The Perks

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus

SunRx is a 340B third-party administrator that delivers complete 340B solutions to simplify administration, support compliance and optimize savings for covered entities. Powered by innovative technology and high-touch service, our solutions eliminate complexity and streamline 340B so covered entities can focus on providing quality care.