Banquet Captain

About the role

Reports To: Event Manager, Assistant Event Manager

General Purpose: The Event Captain leads the event staff during events, ensuring that Event Team can operate as efficiently as possible while providing exceptional guest-focused service. This service focused position holds Event Team to high 21c standards. Event Captain works closely with Event Manager/Assistant Event Manager on event prep work and additional admin work as needed.

Specific Responsibilities

Service + Team

• Provides leadership support to Event Team.
• Meets client needs and exceeds client expectations to successfully execute each event.
• Creates a positive and motivated atmosphere for teammates.
• Manages execution of on-site events and leads Event Team according to the 21c Events Standards and with direction from Event Manager.
• Interacts with the on-site contact and assists with impromptu requests; confidently answers client questions and solves client problems.
• Oversees set-up/tear-down details and processes.
• Lead pre-shift meeting in conjunction with Event Manager prior to event start time.
• Confidently answers staff questions, resolves issues arising during events, and remains calm in chaotic situations.
• Performs any task related to execution and running of events, including filling in for event servers as necessary.
• Completes a walk-thru at conclusion of every event.
• Develops and maintains a good working relationship with guests, groups, and teammates from all departments.
• Communicates clearly verbally and in writing with Event Manager and Kitchen team to secure all details/tools necessary to execute events. Assists with maintaining lines of communication between Event Team and hotel/restaurant/etc.
• Knows and understands procedures, terminology and techniques used in the Event department.
• Maintains knowledge of ingredients of all food and beverage items on Event Menus and provides daily/weekly training for Event Team.
• Monitors staffing and scheduling, making adjustments to minimize expenses while ensuring an exceptional event.
• Works with new hire teammates to oversee daily trainings, ensuring they are following daily training checklists and checking in with them at the end of each shift.
• Knows and speaks knowledgably about products, features and services offered by hotel and restaurants.
• Provides excellent customer service to all guests in hotel/restaurant, not just those attending event.

Admin + Meetings

• Completes pre-event paperwork, including, but not limited to: floorplans, task sheets, prep/req sheets, bar pull sheets, signage, menus and labels, pre-shift notes.
• Completes end of event paperwork, including, but not limited to cash handling, inventory, bar consumption sheets, ringing events into POS system, etc.
• Summarizes event in Event Captain Log with a concise written report of event details.
• Works with Event Manager to write Event Team schedule.
• Assist Event Manager with quarterly team training planning and help lead quarterly trainings as needed.
• Other duties as assigned by your supervisor or manager which may include weekly inventories and ordering (linen, soda, etc) and quarterly CGS inventory.
• Attend weekly BEO meeting and Captain meeting.
• Reports to work on time and ready to work scheduled shift.

Qualifications & Requirements

• Able to work flexible hours (early mornings, nights, weekends).
• Responsible, dependable, punctual, organized.
• Strong math skills.
• Strong communication skills; must be able to speak, read and understand English.
• Clean and professional appearance.
• Demonstrates enthusiasm for all things 21c.
• Must pass a background check.

Physical Requirements

• Must be able to carry full service tray comfortably.
• Must be able to stand and walk for long periods of time.
• Must be able to lift at least 25 pounds.