Banquet Captain- On-call

About the role

• City, State: Warren, New Jersey
• Title: Banquet Captain
• Location: Warren, NJ
• FLSA: Non-Exempt
• Status: On-call
• Supervises: Banquets Department

Job Summary

The Banquet Captain is responsible for overseeing the setup, service, and breakdown of banquet events to ensure a high level of guest satisfaction. This role works closely with the Banquet Manager to coordinate banquet operations, supervise staff, and maintain service standards for all events.

Essential Functions and Duties

• Provide professional and courteous service at all times during banquet events.
• Ensure timely and efficient setup of all function rooms in accordance with event specifications.
• Maintain inventory levels of banquet supplies and equipment.
• Supervise and direct banquet servers, bartenders, and house-persons to ensure consistent service.
• Work with the Banquet Manager to manage event schedules and last-minute changes.
• Ensure proper cleaning and storage of all banquet equipment after events.
• Coordinate with clients during events to ensure satisfaction and address any concerns.
• Assist in setting up function rooms according to client and event requirements.
• Collaborate with the kitchen and other departments to ensure smooth service flow during events.
• Conduct pre-event meetings to communicate event details to staff.

Required Experience, Education, and Skills

• 2+ years of experience in banquet or event management, preferably in a supervisory role.
• Strong leadership and communication skills.
• Ability to manage multiple events simultaneously and make adjustments as needed.
• Knowledge of banquet setups, service standards, and health/safety regulations.
• Proficiency in using point-of-sale systems and event management software.
• Ability to work well under pressure and maintain a positive attitude in high-paced environments.

Work Environment

• Primarily an indoor work environment with protection from weather conditions but not necessarily from temperature changes.
• Frequent standing, walking, and lifting of up to 20 lbs.
• Requires walking and standing for extended periods, with occasional lifting and handling of event equipment.
• Must be available to work flexible shifts, including nights, weekends, and holidays.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.