Banquet Captain

Essential Duties and Responsibilities

• Review Banquet Event Orders (BEOs)
• Conduct pre-event inspections of function space to ensure cleanliness, proper setup, and ambiance.
• Meet with the client before the event to confirm the itinerary and review any last-minute adjustments.
• Lead the pre-shift lineup: assign tasks, inspect uniforms, review menu details, and communicate service expectations.
• Supervise banquet servers throughout the event, ensuring high-quality service delivery.
• Anticipate guest needs, promptly respond to requests, and maintain a visible presence during events.
• Monitor food presentation, garnishes, and adherence to event specifications.
• Enforce responsible alcohol service in accordance with company policies.
• Address guest concerns or service issues promptly and professionally.
• Complete event closing duties, including Captain's Reports detailing operations and client feedback.
• Ensure staff complete all side-work and closing responsibilities before signing out.
• Provide feedback on staff performance and communicate any disciplinary concerns to the Manager.
• Maintain cleanliness and organization in both front-of-house and back-of-house areas during events.
• Foster a positive and productive work environment that supports teamwork and excellent service.
• Notify management when supplies (e.g., condiments, beverages) are running low if applicable.
• Other duties as assigned.

Qualifications

Education and/or Experience

• High school graduate or equivalent.
• One year's experience as a banquet server or banquet Captain.
• Previous Supervisory experience preferred.

Skills and Abilities

• Must be able to communicate effectively, both verbal and written, in English.
• Must be able to make quick and decisions.
• Excellent organizational, planning, communication, and interpersonal skills.
• Ability to function in a fast-paced, team-oriented environment.
• Fosters a cooperative and harmonious working climate conducive to maximum employee morale and productivity.
• Communicates efficiently and effectively, and effectively solves problems.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to work under minimal supervision.
• Must have professional attitude and appearance.

Preferred Skills

• Strong communication skills
• Teamwork and collaboration
• Reliability and accountability
• Organization and attention to detail
• Sense of urgency
• Safety awareness
• Guest-service mindset