Business Development Representative - Commercial

What You Will Do

Inbound Lead Management

• Respond rapidly to all inbound MQLs (pricing and demo requests, content downloads, AIStor trial downloads, etc.).
• Qualify inbound leads for ICP alignment, workload fit, storage scale, environment, and project timing.
• Schedule and confirm qualified meetings for Account Executives.
• Document all research learnings and call notes clearly within CRM to ensure strong AE handoffs.

Live Chat Engagement

• Serve as primary responder for website live chat inquiries.
• Engage prospects in real time to understand use case and urgency.
• Convert chat conversations into qualified meetings.
• Escalate deeper technical questions to Sales Engineering when appropriate.

Paid Digital & Campaign Follow-Up

• Follow up on leads generated from paid media campaigns.
• Prioritize high-intent digital responses.
• Provide feedback to marketing on lead quality and trends.

Event Recruitment & Follow-Up

• Support pre-event meeting recruitment and post-event follow-up.
• Schedule commercial meetings tied to webinars, field events, and conferences.
• Track event-driven pipeline outcomes.

Lead Routing & Assignment

• Assign inbound leads to the appropriate Account Executive based on territory and segmentation.
• Ensure accurate and clean handoffs with complete context.
• Maintain SLA adherence for inbound follow-up.

CRM & Reporting

• Maintain strong CRM hygiene and data accuracy.
• Track qualification outcomes (meeting held, disqualified, recycled, etc.).
• Provide insights on inbound conversion trends.

Success Metrics

• Meetings held (not just scheduled)
• Meeting-to-Stage 1 opportunity conversion rate
• Speed-to-lead response time
• Live chat conversion rate
• AE acceptance rate of meetings
• Lead routing accuracy
• CRM data completeness

What We Offer

• Health Care Plan (Medical, Dental & Vision)
• 401K with 3% Contribution
• Pre-IPO Stock Options
• At least 12 Public Holidays
• Flexible Time Off