Care Coordinator

About the role

Why Wellthy is for you!

At Wellthy, we dream of a world where everyone has the care infrastructure they need to manage their own health and the health and well-being of their loved ones.

We're building that world with an exceptional team dedicated to helping people and families manage, navigate, and access quality care-with a strong emphasis on complex care. This often includes senior care, childcare, and support for individuals with chronic conditions.

At Wellthy, we merge unparalleled care expertise with agile, tech-powered product. We partner with leading companies-including more than 30 Fortune 500 companies-to support the care needs of their workforces globally. We also collaborate with health plans to provide comprehensive care support for their members.

We're building, evolving, and expanding the market category for care, and we're looking for responsive, collaborative, curious, and purposeful colleagues to join us.

As our Care Coordinator, you will be the primary point of contact for Wellthy families across the US, guiding them through the complexities of caregiving. Your role will focus on supporting families by managing the logistics of care, building strong relationships, and prioritizing their unique care needs.

Acting with a sense of urgency, you will develop comprehensive care plans and oversee the ongoing needs of families with a thoughtful and proactive approach. Whether coordinating medical appointments, researching providers, tracking medications, managing medical bills, or assisting with insurance and facility vetting, you will provide deep, consistent support throughout every step of the caregiving process.

In collaboration with Care Advisers, you will ensure seamless, high-quality service, relieving families of the administrative burdens of caregiving so they can focus on what matters most-their loved ones.

You will report directly to a Care Manager.

To be successful in this role

• Take ownership of the member-facing relationship, ensuring high-quality, timely, and thorough execution of priorities while maintaining a consistent focus on the family's needs and goals.
• Proactively identify opportunities for process improvements that enhance care delivery, efficiency, and member outcomes.
• Lead by example in prioritizing and completing tasks with precision, balancing quick wins with long-term solutions for families.
• Address complex caregiving needs with urgency, prioritizing tasks, coordinating care, and developing tailored solutions to support families effectively.
• Anticipate challenges, adapt strategies, and contribute to internal improvements by documenting and sharing caregiving resources to enhance team effectiveness.
• Foster collaboration by supporting knowledge-sharing initiatives and working closely with Advisers to ensure seamless execution of member tasks.
• Collaborate effectively with Care Advisers, leveraging their expertise to streamline solutions and deliver seamless service to families.
• Act as a trusted partner and advocate for families, maintaining consistent communication and accountability throughout the caregiving journey.
• Provide mentorship and guidance to team members by sharing insights and best practices to foster collective improvement.
• Opportunity to represent Wellthy externally at events such as health fairs, webinars, or open enrollments, raising visibility for Wellthy's mission and services.
• Contribute to team culture and cross-functional initiatives by collaborating with other departments and participating in workflow enhancements.

Training and Onboarding

You will go through a robust training program that includes hands-on work that will set you up for success within the following areas:

• Technical Knowledge
• Use of the Wellthy platform
• Customer Service
• The Wellthy Way of Communicating

Qualifications required for this role include

• Bachelor's degree required Social work, Public Health, Healthcare Administration or similar. Advanced degrees are a plus.
• 4-6+ years of healthcare experience, specifically case management, crisis intervention (or equivalent) and coordination experience (ex: Social Work, Geriatric Case Management).
• Knowledge of and ability to navigate the healthcare sector and communicate in a way that is empathetic, easy to understand and thorough.
• Experience developing and facilitating care plans.
• Ability to take constructive feedback and become innovative in the care plan approach that uniquely supports the member.
• Adaptable and able to work efficiently while managing up to 40 care projects with care and compassion.

Qualifications that are preferred but not mandatory

• Providing ongoing, hands-on support for complex healthcare situations.
• Experience creating high-touch customer journey experience.
• More than one language is a plus.
• Proficiency with macOS systems, Zoom, GSuite, Slack, and 1Password.

Total Rewards Package

• Salary Range: $24.00 - $27.00 per hour of work (including training).
• Remote work environment.
• Medical, dental and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent years (up to a maximum of 25 days)
• Sick and Caregiving Days
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child's first year (born into family or adopted) and pregnancy loss leave.

Role Requirements

To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction free) environment.

Location

This is a remote and US states based opportunity. We ask that you work in a location that is:

• Private, with secure (not public) internet and phone access.
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating.
• Given the nature of the material you will be working on and handling, you are required to work from a private, dedicated, distraction-free space.
• Our Wellthians are located throughout the United States but we are currently not accepting candidates in the following states: Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.

What's Next?

• We encourage you to apply for this position by clicking the apply here button on job posting and attaching your resume.
• We understand that there is no "perfect" candidate and never expect every candidate to meet 100% of the qualifications listed above.
• We look for our Wellthians to enhance and advance our company from their past experiences.
• Our diverse backgrounds and perspectives are what make Wellthy a fantastic company to work for.
• We hope that you're encouraged and even excited by that to get started with our process.