Client Operations Enrollment & Waiver Analyst

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Client Operations Enrollment & Waiver Analyst for our Grapevine, TX office. This position is responsible for ensuring all functions related to process setup, optimization, and operational support within school waiver and enrollment systems. The role serves as a key operational resource for system configuration, implementation support, escalation management, process validation, compliance review, and continuous improvement initiatives.

How You Will Contribute

• Manage waiver and enrollment setup processes while ensuring accuracy, quality, and compliance with operational standards.
• Ensure best practices and configuration standards are consistently applied across all schools and clients.
• Lead or support implementation of strategic initiatives, including client transitions, new products, system enhancements, and feature releases.
• Collaborate with cross-functional teams to identify process improvements and implement sustainable solutions.
• Participate in system testing and validation for new tools, workflows, and enhancements.
• Develop validation checks and quality-control processes for enrollment and waiver configurations.
• Provide training, documentation, and knowledge-sharing support to service and operations teams.
• Resolve complex operational requests and escalations within enrollment and waiver workflows.
• Support operations teams with advanced service requests involving enrollments, waivers, refunds, payments, compliance updates, and student record changes.

Licenses & Certifications

• Bachelor's Degree preferred.
• Experience in operational reporting and process accuracy analysis preferred.
• Student healthcare industry experience preferred.
• Strong written and verbal communication skills.
• Strong analytical and problem-solving capabilities.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.

Skills & Experience to be Successful

• Experience working with configuration-based systems and workflow platforms
• Ability to troubleshoot data, configuration, and process issues
• Advanced Excel skills including data validation, pivot tables, and reporting
• Experience testing system enhancements and documenting results
• Ability to analyze operational data and identify process improvement opportunities
• 3-5 years of operations, enrollment, benefits administration, healthcare, insurance, or client implementation experience
• Experience supporting configuration-driven platforms
• Experience managing large data sets and operational reporting
• Healthcare, insurance, benefits administration, student health, or SaaS operations experience preferred

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

• Not reflective of all benefits.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.