Customer Service Representative

About the role

• Answer inbound customer/client requests or inquiries concerning services, products, billing, equipment, claims, and report problem areas
• Be confident and always offer an upsell to the customer
• May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
• Responsible for improving customer retention through programs and exemplary service provided to the customer
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests
• Continually maintain working knowledge of all client products, services and promotions
• Make recommendations according to customer's needs on features, accessories, upgrades and options
• Utilize operational systems to process purchases of products and services
• It is important to note most schedules require afternoon/evening hours and one or both weekend

Qualifications & Requirements

• High School Diploma or GED required; college degree preferred
• Phone-related customer service a major plus
• Knowledge of billing reimbursement
• Knowledge of insurance policies and requirements
• Strong customer service experience
• Familiarity with Microsoft Windows, Word, and Excel applications
• Excellent written and verbal communication skills and strong attention to detail
• Ability to multi-task

Additional Information

All your information will be kept confidential according to EEO guidelines.