Customer Service Representative

Job Summary

The Logistics Coordinator I is the liaison between customers, vendors, and other internal/external stakeholders. Our mission is to add value to our clients' businesses and supply chains, by offering a complementary platform of premier logistics solutions that specialize in sensitive, time-definite, high-value, and white-glove shipments.

Essential Job Functions

• Deliver exceptional customer service by means of excellent quality performance
• Timely communication with customers via email and phone
• Timely acknowledgement of customer complaints and issues resolution with periodic updates as needed
• Keep records of customer contact, transactions, comments, and complaints. Ensure documentation is complete, profession, and accurate
• Follow Standard Operating Procedures and directives as outlined by leadership and the company guidelines
• Communicating and coordinating with colleagues as necessary
• Adhere to company KPI's (key performance indicators)

Qualifications and Education Requirements

• Entry level
• Ability to be patient and understanding, especially in the midst of challenging situations
• Comfortable using computers and Microsoft Suite, specifically Excel
• Ability to effectively problem solve
• Ability to work independently and a part of a team
• Proficient in CargoWise operating system
• Customs Brokerage and/or Freight forwarding operational background preferred, but not required.

Additional information

COMPENSATION $-$, per hour we consider a variety of factors in determining base compensation including but not limited to, experience, education, certifications, internal equity, market data and geography.

Physical Requirements

The position is in an indoor, office environment, requires the ability to communicate with internal and external customers or vendors verbally and in writing, sit for periods of time, operate typical office equipment which requires seeing and the use of a keyboard.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

What We Offer

• Medical, Dental, and Vision insurance
• 401k + matching contribution
• HSA + matching contribution
• Paid Time Off
• Life Insurance
• Employer-paid short and long-term disability insurance
• ...and more!