Customer Service Representative

Essential Job Functions

Assist customers with transportation questions and concerns

• Schedule, modify and cancel reservations as requested
• Obtain and document details of any complaints being filed
• Receive and document customer concerns
• Ensure that all relevant customer information is documented

Policy Adherence

• Attend all required meetings
• Adhere to and ensures all company policies and procedures are maintained
• Maintain an acceptable attendance and tardiness record

Customer Service

• Ensure accurate trip data input
• Maintain a polite and courteous manner at all times
• Demonstrate sincere personal commitment to producing high quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Promote a positive working environment
• Other duties as assigned

Position Qualifications

Competency Statement(s)

• Accurate - Ability to perform work accurately and thoroughly
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Communication, Written - Ability to communicate in writing clearly and concisely
• Customer Oriented - Ability to take care of the customers' needs while following company procedures
• Interpersonal - Ability to get along well with a variety of personalities and individuals
• Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous

• Reliability - The trait of being dependable and trustworthy
• Education
• High School Graduate or General Education Degree (GED)

Additional Information

All your information will be kept confidential according to EEO guidelines.