Customer Service Representative

About the role

Customer Service Representatives serve as key liaisons between the client and Vixxo. A thorough understanding of our client's organization along with their business objectives is needed to be successful in this role.

Customer Service Representatives require a positive attitude, the ability to work in a fast-paced environment, act with a sense of urgency and exceed client expectations. Other duties include:

• Receive and respond to service requests and proactively manage preventive maintenance (email, fax, Fusion, phone). Document all interactions with customers and service contractors, and follow up (Customer Satisfaction Surveys) to ensure work is completed timely, accurately and within required customer service level agreements
• Establish and cultivate appropriate rapport with service contractors to achieve customer expectations while minimizing customer costs
• Strengthen customer relationships by demonstrating a deep understanding of client needs, expectations and requirements in order to achieve business goals and service level agreements. Provide effective and proactive communication to customer regarding status of services, time estimations and cost.
• Conduct customer satisfaction surveys within the designated time frame following proper procedure and protocol.

Qualifications & Requirements

• High school diploma or equivalent
• A minimum of 6-months experience in customer service, customer retention and/or business development
• Demonstrated experience in providing exceptional customer support in a fast-paced environment
• Excellent written and verbal communication skills; strong problem-solving skills and data analysis abilities
• Advanced knowledge of Microsoft Office products including Excel, Outlook, and Word. Experience working with client management databases is a plus
• Excellent interpersonal skills. Must be reliable, passionate about serving others and demonstrate a high degree of emotional intelligence. Committed to working well in a team environment
• Excellent time management skills. Previous experience working in Siebel and/or facilities maintenance is a plus

Additional Information

If your interested in this opportunity please apply to the following link: