Customer Support Specialist-2

About the role

Power confident decisions at Cars.com

Cars.com is the marketplace millions of people trust to buy and sell cars with confidence.

More than 25 years ago, we started as a simple idea, connect buyers and sellers, and today we do a lot more: trusted reviews, transparent pricing, and real-time, proprietary data that cut through the noise of one of life's biggest purchases. Our scaled marketplace, paired with interconnected technology, data, and media, gives dealers and OEMs everything they need to sell more cars.

At Cars.com, we debate openly, decide fast, and deliver what we say we will. We solve real problems for car shoppers and dealers, simplify for speed, and focus on what matters most. We win together or not at all. Here, your work counts, your ideas can help shape what's next, and you'll build alongside people who have your back.

We're in the middle of a real transformation, modernizing the company and investing in AI and data to move faster. You're joining the No. 1 brand people think of first when shopping for a car, at the exact moment it's being rebuilt for what's next. You help decide what that becomes. That kind of influence is rare, and it's exactly why this is a place worth building your career.

Don't just take our word for it, we're proud to be named one of Built In's 2026 Best Places to Work in Chicago and across the U.S.

Ready to help build the most trusted place to buy and sell a car? Join us.

Cars.com Customer Support Specialist

Launched in 1998, Cars.com is a leading online destination that offers information from experts and consumers to help car shoppers buy, sell, and service their vehicles. With more than 30 million monthly visits to its web properties, Cars.com offers millions of new and used vehicles, reviews, unbiased editorial content, and a wide range of shopping tools.

Despite being a nearly 20-year old company, Cars.com has maintained its startup culture as a fun, fast-paced environment with highly engaged employees who are committed to constant innovation. Our workforce enjoys our dedication to work/life balance, wellness and career growth, as well as a rich set of employee programs. We're big enough to provide abundant resources and small enough for employees to make an immediate impact.

The Customer Support Specialist provides excellent customer service to dealers and/or consumers who contact Cars.com via phone, email, chat and text, with a focus on first contact resolution. This position requires that all interactions with customers are resolved in a prompt, professional and personable manner.

Responsibilities include

• Develop an expertise in Cars Commerce products and services and the initiative to take an active role in sharing this knowledge with customers
• Achieve individual and team service level goals
• Track and document all customer inquiries and resolutions in SalesForce.com
• Identify and escalate necessary customer inquiries and issues to Tier 2 Support, Product and Technical Support teams
• Assist with various tasks and inquiries from our customers including dealers and/or consumers and internal customers
• Perform other related duties, as appropriate to further the success of the Customer Support Team and/or Operations Department

Required Skills

• Customer focused with a positive attitude and the ability to work with non-technical customers and a diverse customer base
• Excellent time management, organizational and prioritization skills
• Demonstrates accountability for issue resolution and customer empathy
• Strong work ethic and enjoys being part of a team
• Strong verbal and written communication skills required
• Able to solve problems quickly and creatively
• Knowledge of the MS Office and Windows required with greater technical aptitude preferred
• Familiarity with online media and tools preferred
• Able to learn quickly and adapt to change
• Uses sound judgement and professionalism
• Ability to work independently and deliver high quality work
• Flexibility to work weekend and/or evening work shifts

Required Experience

• Prior customer service experience or service industries experience preferred
• College degree preferred or minimum of one-year work experience required

Salary Range

$41,500.00-49,800.00

Benefits

Confidence, built in. The same confidence we build for car buyers and sellers, we build into how we treat our own:

• Medical, dental & vision from day one - no waiting period
• 401(k) with company match, immediate vesting
• Employee Stock Purchase Plan - buy Cars.com stock at a discount
• Unlimited Flex Time Off, 11 paid holidays, 1 volunteer day
• Paid parental and caregiver leave
• $350 one-time home office stipend + $70/month for virtual-first work
• Tuition reimbursement up to $5,250/year

-...and more - see our full Benefits, Perks & Culture here

Legal

• For US-based positions: Applicants must be authorized to work in the United States. We're unable to sponsor employment visas at this time.
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