Director, Premium Client Services | TB Rays

About the Role

The Director, Premium Client Services will be responsible for overseeing all services related to ticketing, premium ticketing, and suites for the Tampa Bay Rays' new stadium project. This individual will serve as a dedicated champion for client satisfaction, owning the full buyer journey from purchase through stadium opening.

Responsibilities include managing contracts, processing payments in real time, and ensuring a seamless, high-touch experience throughout every stage of the client relationship. The Director will also proactively build relationships with clients and identify new revenue opportunities to support the organization's premium service goals.

What You’ll Do (Key Responsibilities & Outcomes)

• Lead the planning, development and activation of all service offerings including the creation of a service identity and pioneering a proactive service culture
• Project manage key initiatives as needed to ensure coordination across revenue lines when dealing with external parties including third-party agencies, architects, hospitality, etc. to develop and streamline sales processes that improve sales efficiency. Key examples include the ongoing function of the sales center, marketing campaigns, website, brochure, etc
• Key role in maintaining alignment between sales, marketing, business operations, finance, and other stakeholders to share insights and centralize information. Key examples include monthly reporting, budget reconciliation and tracking.
• Plan and execute key industry networking events to identify new business and create experiences for prospective clients
• Attract, mentor, and manage a team of service minded individuals. Champion a positive culture through team building, professional development, and innovative techniques
• Foster strong, collaborative working relationships with the Tampa Bay Rays organization and business partners

Qualifications

• Bachelor’s degree or equivalent
• Minimum of 6-8 years of successful sales & service management experience (sports business a plus)
• Skilled analyzing data, developing concise recommendations and presenting to executive leadership
• Outstanding written and verbal communication skills to develop strong working relationships with partners, teammates, and other stakeholders
• Ability to manage a high level of detail across multiple projects and to prioritize efficiently
• High emotional intelligence, intellectual curiosity and desire to grow professionally
• Ability to prioritize and meet competing deadlines independently
• Ability to manage multiple task simultaneously, while remaining organized, efficient and calm under pressure
• Proven ability to work collaboratively in a team-oriented environment
• Execution

Work Environment & Travel

• Role requires regular on-site presence to support project launch, client partnership, team leadership, and venue-related activity.
• Ability to work both traditional and non-traditional hours, including nights, weekends, holidays, and event-based schedules as business needs require.
• Travel may be required for meetings, training, client engagement, industry events, and Legends Global business needs.

Additional information

Legends Global has assembled the most powerful network in sports, live entertainment, and venues — not just the collection of venues and partners, but the people behind them. You’ll work alongside exceptional talent, collaborate with experienced leaders and subject matter experts, and contribute to projects that set the standard for excellence across sports, entertainment, hospitality, and live experiences. Every win here is earned, not assumed — if you’re driven by growth and delivering innovative solutions, you’ll thrive here at Legends Global.

Compensation

Competitive pay, commensurate with experience, skills, and qualifications. This role may also be eligible for an incentive. Legends Global offers a competitive total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

• DEPARTMENT
• Legends Global Sales
• REPORTS TO
• VP, Sales & Service