Director, Strategic Relationship Exec I

About the role

Join PatientPoint to be part of a dynamic team creating change in and around the doctor's office. As a leading digital health company, we innovate to positively impact patient behaviors. Our purpose-driven approach offers an inspirational career opportunity where you can contribute to improving health outcomes for millions of patients nationwide.

Job Summary

The Strategic Relationship Executive I is a senior, client-facing sales leader responsible for growing, strengthening and retaining partnerships with large health systems and aggregator customers. The role centers on consultative, solution-based selling and long-term account development, aligning PatientPoint's engagement solutions with customer communication goals.

Serving as a trusted advisor to senior executives, the Strategic Relationship Executive drives product adoption, identifies growth opportunities, and expands PatientPoint's presence across complex healthcare networks. The Strategic Relationship Executive will orchestrate Sales Directors on cross-sell and expansion opportunities while also coordinating across our implementation and customer success teammates.

Success requires strong executive presence, relationship-building expertise, and the ability to lead strategic planning that enhances provider engagement, broadens market reach, and improves patient access and outcomes.

Working Conditions

• This is a field-based position so heavy and frequent travel required to network headquarters and regional practices; expect a minimum of two days a week in the field.
• 50% travel expected.

What You Will Do

Drive Account Growth Through Consultative Sales

• Identify opportunities to expand and deepen existing customer partnerships by understanding organizational priorities and recommending aligned PatientPoint solutions.
• Lead discovery conversations that uncover customer needs and translate them into impactful marketing and communication programs.
• Accountable for achieving customer growth and engagement metrics while reducing churn.

Build and Maintain Executive Relationships

• Serve as the primary point of contact for assigned strategic customers, developing strong relationships with executive sponsors, decision-makers, and influencers.
• Maintain consistent communication with customer to ensure alignment, satisfaction, and long-term partnership success.
• Increase the number of contacts at the assigned practice to ensure continuity in case of attrition at the practice

Strategic Customer Expansion & Planning

• Partner with customer to understand strategic initiatives and develop customized plans that support awareness, engagement, and adoption of PatientPoint products.
• Identify opportunities to introduce additional solutions that increase value across the partnership.
• Collaborate with the Market Leader to build and execute account plans focused on expansion and sustained partnership growth.

Deliver Customer Presentations & Business Reviews

• Lead virtual and in-person meetings to present product enhancements, campaign ideas, and strategic recommendations.
• Conduct strategic quarterly business reviews with customer leadership to assess performance, highlight successes, and identify next-step opportunities with an innovative mindset.

Performance Monitoring & Optimization

• Track utilization and campaign performance metrics to evaluate effectiveness and recommend optimizations that support customer goals.
• Use Customer Segmentation data and insights to inform future opportunities and strategic recommendations.

Cross-Functional Collaboration

• Work closely with sales, implementation, and customer success teams to ensure smooth execution of customer initiatives. Especially close collaboration with CSE who owns operational aspects of customer success.

What We Need

• 4+ years' experience selling into provider practices, health systems, academic medical centers or large physician group setting.
• Consultative Selling Skills: Ability to understand customer challenges and position solutions that address business objectives.
• Customer-Facing Confidence: Strong communication skills across in-person, virtual, and written interactions.
• Exceptional analytical, communication, and presentation skills.
• Ability to influence and build consensus across diverse teams and leadership levels.
• Field Presence: Must reside within the assigned region with ability to be in the field within your customer region 50%+ of the time for customer meetings, events, and individual practice visits.
• Transportation: Must have valid driver's license and reliable transportation to customer sites.
• Proficiency in CRM tools.

Desired Qualifications

• Bachelor's degree with 5+ years of experience in account management, sales, or business development, preferably in healthcare or digital marketing.

What You Will Need to Succeed

• Deep knowledge of practice operations.
• Demonstrated success in strategic planning, project execution, and business development.

Pay and benefits

Base Salary Band: $90,000-$155,000

Compensation

At PatientPoint, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications, geographic location, and professional experience, which can cause your compensation to vary. The base salary range listed is just one component of PatientPoint's total compensation package for employees. For additional details on our total benefits package, please review the section "About PatientPoint" at the end of this job description.

Latest News & Innovations

• Why is PatientPoint a Best Place to Work!
• Teammate Honored as "Top Woman in Tech".
• Recognized on Vault's Top Internship List.

What We Offer

We know you bring your whole self to work every day, and we are committed to supporting our full-time teammates with a comprehensive range of modernized benefits and cultural perks. We offer competitive compensation, flexible time off to recharge, hybrid work options, mental and emotional wellness resources, a 401K plan, and more. While these benefits are available to full-time team members, we strive to create a positive and supportive environment for all teammates.

• PatientPoint recognizes that privacy is important to you.
• Please read the PatientPoint privacy policy, we want you to be familiar with how we may collect, use, and disclose your information.
• Employer is EOE/M/F/D/V