Driver Manager - In Training

About the role

Department: Operations

Job Summary

We are seeking a Fleet Manager in Training is an entry-level leadership role designed to develop the skills and experience necessary to manage a fleet of drivers, ensure operational efficiency, and deliver superior customer service. This role provides hands-on training in driver management, load planning, compliance, and communication while working under the guidance of an experienced Fleet Manager.

Key Responsibilities

Driver and Fleet Management

• Assist in managing a fleet of drivers, ensuring timely delivery of loads while maintaining safety and compliance standards.
• Support driver scheduling, monitoring hours of service (HOS), and optimizing routes to maximize efficiency.
• Participate in driver onboarding, orientation, and ongoing training initiatives.

Operational Support

• Collaborate with dispatch and load planning teams to ensure efficient load assignments and fleet utilization.
• Analyze and report on operational metrics, including on-time performance, fuel efficiency, and driver productivity.
• Assist in identifying and resolving operational challenges to minimize delays and enhance customer satisfaction.

Driver Communication and Support

• Act as a point of contact for drivers, providing support for route issues, compliance concerns, and equipment needs.
• Develop positive relationships with drivers by maintaining clear and respectful communication.
• Learn and implement best practices for handling driver feedback and conflict resolution.

Compliance and Safety

• Support fleet compliance with federal, state, and company regulations, including Hours of Service (HOS) and safety protocols.
• Assist in conducting regular safety meetings and driver performance reviews.
• Participate in incident reviews and contribute to safety improvement initiatives.

Customer Service

• Support efforts to maintain high levels of customer satisfaction by ensuring timely and accurate delivery of services.
• Assist in handling customer inquiries and service recovery efforts.

Training and Development

• Complete a structured training program focused on fleet operations, driver management, and compliance.
• Shadow senior fleet managers to gain insight into day-to-day operations and decision-making processes.
• Participate in workshops and hands-on activities designed to build leadership and problem-solving skills.

Career Path

• Successful completion of the Fleet Manager in Training program prepares candidates for promotion to a full Fleet Manager role, with increased responsibility and autonomy.

Minimum Qualifications

• Training and Development:

Preferred Qualifications

• Transportation/Logistics experience
• Strong knowledge of DOT regulations and transportation industry best practices.

Skills and Abilities

• Strong communication
• Technologically Advanced
• Leadership Potential
• Analytical
• Problem Solving
• Customer Focus
• Empathy
• Strong Organization
• Active Listener
• Decision making ability
• Documentation
• Conflict resolution

Physical Demands

• Prolonged periods sitting at a desk and working on a computer

Work Experience

• 1+ years in professional work setting