Driver Manager Operations Leader

About the role

Department: Operations

Job Summary

Reporting up to the Director or Vice President of Operations, The Fleet Operations Leader oversees all daily operational activities for a team of Transportation Managers and up to 500 drivers. The Fleet Operations Leader will lead, coach, and develop a team of Transportation Managers, to include KPI monitoring and analysis, with emphasis on driver development and retention. This will include managing escalations from the team to ensure quick and calculated decisions. In conjunction with managing metrics, be a deliberate, present, and motivational leader demonstrating passion and purpose.

Key Responsibilities

• Evaluate critical business needs and create standard operating procedures that resolve both fluid and concrete situations
• Monitor and improving Utilization, Retention, Home Time, Service and Safety KPI's
• Analyze and manage data on a regular basis to ensure we are pinpointing areas of improvement and opportunities for growth
• Lead and manage the day-to-day dynamics and operation of the Fleet Operations Team of Transportation Managers
• undefined
• Champion customer service through an intense focus on operational excellence
• Report KPI performance daily to all levels of leadership

Minimum Qualifications

• 3+ years of relevant Over the Road transportation management experience with a sizable fleet
• Intermediate proficiency in Microsoft Excel functions
• Ability to turn data into process improvements through understanding, accepting, and adopting change
• Demonstrated experience with route optimization and vehicle tracking software
• Highly organized and communicative - must be able to interact effectively at all levels, both internally and externally
• Ability to perform in an environment with ambiguous situations, rapidly changing priorities, and competing deadlines
• Proven record of making well-informed decisions in both routine and emergency situations
• Team play with a high degree of initiative and independent execution.
• Ability to manage high volumes of inbound email and phone calls
• Experience in managing and developing leaders

Preferred Qualifications

• Advanced knowledge of DOT regulations
• Familiarity with transportation of temperature-controlled product

Skills and Abilities

• DOT Regulations
• Strong Communication
• Strong Organization
• Active Listener
• Leadership Focus
• Decision making ability
• AS400
• Ad Hoc Reporting
• Excel
• KPI Analysis
• Problem Solving
• Analytical
• Empathy
• Documentation
• Conflict resolution

Physical Demands

• Prolonged periods sitting at a desk and working on a computer

Work Experience

• 3+ years in professional work setting, 1+ years Transportation/Supply Chain preferred Considering Transportation Manager.

Work Environment

• Office-based operations environment with high volumes of inbound email and phone calls, ambiguous situations, rapidly changing priorities and competing deadlines.