Engagement Manager

About the Role

As an Engagement Manager, you’re the face of Flint to our customers and the voice of the customer inside Flint. We work with brands that spend millions on ads, and every one of them wants more growth from their ad spend. You’re the one who gets them there. You own a set of accounts from kickoff through renewal. You learn each business, set its strategy, run pilots and experiments hands-on in Flint’s ads and page agents, and walk marketing teams and executives through the results. You’ll know what’s working within days instead of months.

You’ll hear customers’ pain points first, and you’ll help turn them into new things our agent can do. Over time, the way you run your accounts becomes the way Flint runs growth for every brand we work with. You will report to the Chief Revenue Officer and work closely with the CEO, Sales team, Product, Marketing, and Engineering.

What You'll Do

• Own 20 to 30 customer accounts as their main point of contact
• Run pilots from kickoff to readout and conversion, including setup, tracking, and success metrics
• Build an account plan for each customer, covering goals, conversion, and what to test next
• Work hands-on in each account, reviewing the agent’s landing pages, keywords, and ads before they ship
• Design and read experiments, and explain the results to customers
• Lead check-ins, readouts, and escalations with marketing teams and executives
• Work with product, engineering, and sales to keep each account on track
• Bring customer pain points back to the team, and turn repeated manual work into agent improvements and our engagement playbook

Who You Are

• Experience owning outcomes for clients or a business, whether in management consulting, growth, an agent PM or deployment strategist role, or your own company
• Strong analytical skills, from spreadsheet models to clear recommendations
• Heavy use of AI tools and agents in your day-to-day work
• Strong client presence, including presenting to executives and handling difficult conversations
• Comfort juggling many priorities at once without things slipping
• Based in San Francisco or willing to relocate

Nice to have

• Experience running paid search or paid social
• Landing page testing or conversion rate optimization
• AI workflows or tools you’ve built yourself
• Startup or founding experience

This Role May Not Be a Fit If

• You want to manage relationships without owning account strategy or working hands-on in the accounts
• You prefer a fully defined process
• You prefer to focus on one or two large accounts

Benefits

• Ownership in an early-stage company through competitive equity
• Competitive compensation
• Medical benefits and 20 days of paid time off each year
• Lunch, snacks, and Cometeer coffee in the office
• A dog-friendly office in the Financial District
• A highly creative team that spends time together inside and outside the office
• The opportunity to build a critical function from the beginning, while shaping a new category