Enterprise Sales Engineer

What You'll Do

• Partner with three to four Strategic Account Executives throughout the sales process, from opportunity qualification and discovery through solution design, evaluation, proposals, and handoff to delivery.
• Lead discovery with utility stakeholders to understand their operations, response processes, systems, data, and desired outcomes. Recommend solutions that build support across executive, business, operations, and technical teams.
• Design and deliver tailored demonstrations, workshops, and evaluations that show how EEM can improve preparedness, coordination, response, and restoration.
• Apply your understanding of electric, gas, and water utilities to scenarios such as severe weather, wildfires, asset impacts, outages, crew mobilization, field safety, and customer communications.
• Discuss integration requirements involving ServiceNow and utility systems such as SCADA, AMI, GIS, outage or work management platforms, and IoT. Document assumptions, dependencies, and customer responsibilities.
• Work with Product, Services, partner, and account teams to confirm solution feasibility, manage expectations, and share customer feedback.
• Develop high-level solution designs and handoff materials for Everbridge Professional Services and partners. Position their support with clear scope, outcomes, and responsibilities.
• Prepare technical and functional responses for RFIs, RFPs, and security questionnaires; demonstrate platform capabilities and address questions about APIs, architecture, availability, security, networking, telephony, and data flows.
• Use approved AI tools to support research, discovery planning, meeting summaries, requirements analysis, demonstrations, proposals, and follow-up. Verify outputs and follow company policies to protect sensitive information.
• Share product knowledge and reusable materials with sales colleagues, represent Everbridge at customer events and industry forums, and participate in a targeted number of Professional Services delivery days each quarter, as defined in the annual compensation plan.

What You'll Bring

• 5+ years of customer-facing experience in enterprise software sales, consulting, services, or solution engineering, ideally in presales.
• Experience with utilities or critical infrastructure and a working understanding of utility operations, emergency management, incident or outage response, restoration, and field coordination.
• Hands-on ServiceNow experience, such as platform use, workflow configuration, IT service management, integrations, or customer solution design.
• Strong discovery, consultative selling, and solution design skills, including the ability to engage executives, operational teams, business stakeholders, and technical practitioners.
• Technical knowledge of SaaS, highly available architectures, cybersecurity, networking, telephony, relational data, middleware, XML/SOAP, and REST APIs.
• Excellent communication and presentation skills, including experience preparing technical materials and responding to RFPs and security questionnaires.
• Strong organization and time management skills, with the ability to manage multiple opportunities and commitments.
• Sound judgment when using approved AI tools, including validating outputs and protecting sensitive information.
• Proficiency with Microsoft Office, Salesforce, and web-based business applications.
• A bachelor's degree or equivalent practical experience, and willingness to travel up to 50%.

Preferred qualifications

• Experience with Everbridge, emergency notification, critical event management, business continuity, or public safety solutions.
• Experience integrating utility systems such as SCADA, AMI, GIS, outage management, asset management, or field workforce platforms.
• Experience designing or evaluating ServiceNow integrations and cross-platform workflows.

Additional information

The reasonably estimated salary for this role at Everbridge ranges from $139,000 - $180,000 and may also include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Everbridge offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, disability income benefits, life and AD&D insurance, a 401(k) plan and match, paid time off, and fitness reimbursements.