Enterprise Technical Account Manager

About the role

We are seeking an Enterprise Technical Account Manager who will be the strategic partner and primary post-sales owner for our largest customers. In this role, you will help customers operationalize Teleskope, drive adoption across teams and stakeholders, and support their most urgent and critical data security initiatives.

You will work cross-functionally with Sales, Forward Deployed Engineering (FDE), Product, and Engineering teams to guide customers from conversion through onboarding, implementation, steady-state success, and renewal/upsell. This role is ideal for someone who is highly customer-facing, consultative, and comfortable navigating technical conversations alongside our FDE’s.

What You’ll Do

• Own the customer relationship after deal close, serving as the primary driver of customer outcomes, adoption, and long-term account health
• Develop and track success plans with defined milestones, business goals, use cases, stakeholders, and measurable success criteria, ensuring customers have a seamless experience operationalizing Teleskope
• Run recurring calls with customers to track progress, remove blockers, align on priorities, and maintain momentum toward shared goals
• Track account health using customer feedback, milestone attainment, product gaps, platform usage, and ensure we are well positioned to retain customers
• Plan, coordinate and lead Quarterly Business Reviews (QBR’s), ensuring customer stakeholders understand the value delivered by Teleskope
• Collaborate with Product and Engineering to translate customer feedback, prioritize key gaps, and advocate for high-value improvements
• Support growth within existing accounts by identifying expansion opportunities, new use cases, and deeper platform adoption paths
• Partner with GTM leadership on renewal planning and customer communications, including stakeholder mapping, renewal readiness, and executive alignment
• Maintain clear customer-facing and internal documentation, including account plans, meeting notes, milestone trackers, success criteria, and escalation summaries
• Help shape and scale Teleskope’s customer success motion, processes, playbooks, and reporting as the company grows

What You Bring

• 5+ years in Technical Account Management, Solutions Consulting, or a related customer-facing role working closely with technical stakeholders
• Experience owning customer relationships with large enterprises
• Strong fundamentals of account management - building rapport, managing relationships, driving account health, and owning customer success
• Comfort working with technical stakeholders and discussing deployments, integrations, cloud environments, and troubleshooting workflows at a high level
• Ability to translate technical concepts into business value for security, data, engineering, and executive audiences
• Extreme organization, with strong program management instincts and attention to detail.
• Excellent communication and executive stakeholder management skills, including experience running recurring syncs, workshops, and executive reviews.
• Familiarity with modern SaaS tooling such as CRM systems, project trackers, documentation tools, and customer success workflows.
• Experience in data security, cloud security, privacy, governance, or adjacent technical domains is a requirement.
• Must be based in NYC (we work hybrid, in-office Tue/Wed/Thu).

What You'll Get

• An opportunity to help shape the core customer experience at an early-stage startup in one of today’s fastest-growing markets.
• Huge opportunity to impact Teleskope's growth and success in the market, working directly with large enterprise customers and Teleskope executives.
• Room to learn, grow, and rapidly advance in your career as part of a growing team.
• A beautiful office in NYC’s Financial District, with breakfast and snacks provided daily, and weekly catered lunch.
• Flexible vacation and work-from-home days.
• Competitive salary and meaningful equity.
• Health, vision, dental, 401k and more benefits, heavily subsidized by Teleskope.