Executive Business Administrator

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions.

We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

As an Executive Business Administrator in the Office of the EVP & Chief Customer Officer, MCAPS-Core, you will be a key member of the executive support team driving customer success and business growth across Microsoft's commercial business. This role operates in close partnership with the Lead Executive Assistant, Chief of Staff, and leadership stakeholders to ensure seamless executive operations, strategic calendar management, customer engagement coordination, and travel logistics.

The ideal candidate will have experience supporting senior executives in a fast-paced, customer-focused environment and possess exceptional organizational, communication, and relationship management skills. Success in this role requires sound judgment, discretion, the ability to navigate ambiguity, and a proactive approach to managing competing priorities.

As a representative of the Office of the EVP & Chief Customer Officer, you will interact with senior leaders, customers, partners, and employees across all levels of the organization while maintaining the highest standards of professionalism and confidentiality.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

In the position of Executive Business Administrator, you will support the Office of the EVP & Chief Customer Officer by performing a variety of complex administrative and operational responsibilities, including but not limited to:

• Partner closely with the Lead Executive Assistant, Chief of Staff, and leadership team to support the executive's business priorities and ensure operational excellence across the office.
• Proactively manage and coordinate complex, high-volume scheduling needs, ensuring focus on strategic business priorities, customer engagements, and leadership commitments.
• Coordinate customer meetings and executive engagements, including scheduling, attendee management, logistics coordination, and alignment across internal and external stakeholders.
• Collaborate with the Lead Executive Assistant to optimize executive time management, maintain alignment across priorities, and ensure seamless execution of calendar commitments.
• Support leadership rhythms, business reviews, customer engagements, field events, and organizational priorities across MCAPS-Core.
• Plan and coordinate domestic and international travel arrangements, including flights, hotels, ground transportation, visas (as applicable), itineraries, and contingency planning.
• Develop and manage detailed executive travel itineraries that incorporate customer meetings, internal business reviews, leadership engagements, and transportation requirements.
• Prepare, reconcile, and process business expenses in compliance with company policies and timelines.
• Support office operations during periods of increased business demand, executive travel, customer events, and organizational initiatives.
• Collaborate effectively with executive assistants, business administrators, and business support teams across MCAPS-Core and Microsoft.
• Support team meetings, leadership offsites, employee events, and organizational activities as needed.
• Maintain strict confidentiality and exercise sound judgment when handling sensitive executive, customer, and business information.

Required Qualifications

• 5+ years Administrative, Business Support, or customer service experience in an environment with an emphasis on scheduling meetings/events, travel management, and administration work for executive/upper level management

Preferred Qualifications

• Bachelor's Degree in relevant field (e.g., Business Administration, Human Resources [HR], Marketing, Communications, Psychology, Sociology)
• OR equivalent experience.
• 2+ years experience serving as mentor to others.
• 3+ years experience reviewing and managing administrative budgets (e.g., for events, morale, travel, training).
• 5+ years of experience supporting senior executives in a fast-paced, complex business environment.
• Demonstrated experience managing complex executive calendars, competing priorities, and high-visibility engagements.
• Experience coordinating domestic and international travel, including executive itineraries, transportation logistics, and expense management.
• Proven ability to partner effectively with executive assistants, Chiefs of Staff, leadership teams, and cross-functional stakeholders.
• Experience supporting global teams and working across multiple time zones.
• Advanced proficiency with Microsoft productivity tools, including Outlook, Word, Excel, PowerPoint, Teams, OneNote, and SharePoint.
• Experience supporting executives within sales, customer success, field operations, customer engagement, or commercial business organizations.
• Solid ability to anticipate needs, solve problems proactively, and adapt quickly to changing business requirements.
• Exceptional organizational skills and attention to detail with the ability to execute efficiently under pressure.
• Outstanding verbal and written communication skills.
• Solid interpersonal and collaboration skills, with the ability to build trusted partnerships across all levels of the organization.
• Demonstrated professionalism, discretion, and integrity when handling confidential information.
• Experience with corporate travel, executive event planning, and customer-facing engagement logistics.
• Familiarity with internal business systems such as expense management, travel, procurement, employee systems, and organizational management tools.

Pay and benefits

Business Support ATR-D - The typical base pay range for this role across the U.S. is USD $31.49 - $51.97 per hour. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $42.93 - $59.33 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.