Field Service Engineer Meat

About the role

The Field Service Engineer (FSE) is the front-line field service representative and is responsible for fulfilling the customer's expectations during field service activities. The FSE is experienced in Marel equipment (or equivalent) and works independently, solving technical and/or technological issues for a standard product process. The FSE may mentor junior FSEs and provide basic training.

What you will be doing

The FSE

Ensures excellent performance of troubleshooting, repair, installation, maintenance, customer training and/or general support for JBT Marel machinery at customer facilities. This includes activities like preparation of installation and maintenance activities, aftercare of new installations and keeping in close contact with the customer and report the progress.

• Maintains own skills and is technically proficient in the skills necessary to install, trouble-shoot, repair and train customers on JBT Marel equipment / solutions and carry out routine maintenance jobs
• Ensures quality and disciplined preparation and reporting of the visits to update customer support coordinators and field service administrators to ensure best possible customer outcome
• Sets priorities in accordance with the needs of the company and the customer
• Ensures the customer will experience a confident, emphatic and competent service from the organization
• Ensures that in situations where the service delivery to the customer is compromised the Field Service Engineer will escalate the matter according to the company's processes to ensure the right support to the customer

Follows company processes consistently

Secure a meeting with the customer upon arrival onsite and receive briefing from the customer

• Prepare and execute the work as agreed with the customer
• Manage the customer experience
• Identify sales and service opportunities
• Identify/update/validate information of the Installed Base
• Process hours and expenses
• Technical reporting
• Keep stakeholders informed and updated

Inform the Customer Support about arrival time if outside of expected window

• Confirm reception of a work order to the resource planner
• Update Customer Support and customer on progress of the work
• Debrief customer on work done and performance of the machine
• Report on quality issues and non-conformity (NCR)

What we are looking for

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to execute agreed tasks & deadlines against performance criteria (KPI)

• Result orientation, ability to follow through and respect deadlines
• Customer face-to-face interaction skills and commercial service skills
• Social perceptiveness
• Technical competence in an engineering discipline
• Computer literate
• Good grammar and communication skills
• Education, Knowledge, and Experience

Degree in Mechanical, Electrical and/or Software engineering or similar knowledge level

Technical college degree preferred

• Recognized product training on food processing equipment preferred.
• Strong communicator with analytical skill and the ability to work under pressure
• Excellent English skills, both written and verbal
• Experience with and comfort working in a multi-cultural, multi-discipline organization is an advantage.
• CANDIDATES NEED TO BE LOCATED IN THE CENTRAL MIDWEST (IOWA, NEBRASKA, MISSOURI, ILLINOIS) OR IN NORTH CAROLINA

Pay and benefits

The estimated hourly pay range for this role is $30-$40 an hour. Please note the salary information shown above is a general guideline only. Starting salary will vary by location, qualifications, and prior experience.

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.

We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

Benefits

JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Use of Technology in Our Hiring Process

• JBT Marel uses technology-assisted tools, including artificial intelligence (AI), to support the review of applications.
• These tools help our recruiting teams identify skills and experience relevant to the role based on job-related criteria.
• All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent, and inclusive hiring practices globally.