Front Desk Associate

What You’ll Do Every Day (Responsibilities)

• Warm Welcome & Check-In: Greet arriving patients with warmth and professionalism, manage intake paperwork, and walk them through their visit step-by-step.
• Scheduling & Call Management: Answer multi-line phones, assist with scheduling eye exams, and respond to patient inquiries promptly.
• Insurance Verification & Billing: Verify vision and medical insurance coverage (VSP, EyeMed, etc.) and submit claim authorizations cleanly.
• Optical Administrative Support: Notify patients when frame or contact lens orders arrive, collect co-pays/frame balances, and process check-outs.
• Patient Records Management: Maintain accurate electronic medical records (EMR) and coordinate daily patient flow with our Optometry Technicians and Doctor.

What We're Looking For (Qualifications)

• Experience: 1–3 years of front desk or customer service experience (prior optometry, optical, or medical front office experience is preferred!).
• Insurance & Tech Literacy: Familiarity with vision insurance portals (VSP, EyeMed) and practice management/EMR software is a strong plus.
• Communication Skills: Clear, professional verbal and written communication with a natural ability to connect with patients of all ages.
• Schedule Reliability: Ability to work consistent shifts from 7:30 AM to 6:00 PM (3 to 4 days per week).
• Safety & Compliance: This position is safety-sensitive; successful completion of a pre-employment drug screen is required. We follow all guidelines to keep our team and patients safe.

Perks & Benefits That Support Your Life

• Competitive Pay: $18.00 – $20.00 per hour (commensurate with experience).
• Work/Life Balance: Consistent 3 to 4 day schedule supporting full days off during the week.
• Paid Time Off: Earned accrual-based Paid Time Off (PTO).
• Team Discounts: Generous team member discounts on optical services, designer frames, eyewear, and contact lenses.
• Cell Phone Discount Policy: Savings on corporate cell phone plans.
• Support & Recognition: Service and Achievement Recognition Programs plus access to our Team Member Assistance Program (EAP) for you and your household.
• Career Growth: Opportunities for cross-training (such as optometry technician skill-building) and professional advancement!

Ready to Help Us Make a Difference?

• If you enjoy connecting with people, staying organized, and want to build a rewarding career in eye care, apply today!
• Apply today and help us make a difference—one patient at a time at Bluetree Eyecare!
• This is a safety-sensitive role and requires passing a drug screen. We follow CDC, OSHA, and ADA guidelines to ensure a safe environment.
• Bluetree Eyecare is a proud affiliate of Bluetree Dental, an organization dedicated to changing lives and dentistry. With partners across multiple states, Bluetree focuses on pediatric dentistry, orthodontics, and general dentistry.

Bluetree's Mission and Vision

• Mission: To give people something to smile about, today, and tomorrow.
• Vision: Changing lives, changing dentistry.

Core Values That Guide Us

• Caring: Prioritize the needs of patients, team members, and practices.
• Creative: Foster innovation and explore better ways to enhance dental care.
• Credible: Build trust through experience, education, authenticity, and unwavering commitment.
• Commitment: Stay dedicated to our values, mission, and vision.