Front Desk Coordinator

Position Overview

The Pediatric Front Desk Coordinator is the first point of contact for patients and families, playing a key role in delivering an exceptional patient experience. This role is responsible for managing the front office, supporting scheduling and administrative functions, and ensuring a smooth flow throughout the day.

Key Responsibilities

• Greet patients and families with a warm, friendly, and professional demeanor
• Check patients in and out efficiently while maintaining accuracy
• Schedule appointments and manage the daily schedule to optimize patient flow

• Answer phones, respond to inquiries, and assist with patient needs
• Verify insurance eligibility and update patient information
• Collect payments, co-pays, and balances
• Maintain accurate patient records and documentation

• Coordinate with clinical team to ensure smooth transitions between front and back office
• Manage appointment confirmations and follow-ups
• Support overall office organization and cleanliness of the front area