Front Office Representative

About the role

As a Front Office Representative at DigiTalkTell, you will be the first point of contact for our clients and visitors. Your role is crucial in ensuring a professional and welcoming environment. You will handle a range of administrative tasks, provide exceptional customer service, and support the daily operations of our office.

Responsibilities

• Greet and assist visitors and clients in a professional and courteous manner.
• Answer and direct phone calls, take messages, and handle inquiries.
• Manage scheduling and coordinate appointments for staff and clients.
• Perform clerical duties such as filing, data entry, and maintaining office supplies.
• Handle mail and package distribution.
• Assist with office events and meetings as needed.
• Ensure the front office area is clean, organized, and presentable.

Qualifications

• High school diploma or equivalent; additional certification or relevant coursework is a plus.
• Proven experience in a front office or customer service role is preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Friendly, professional demeanor with a strong customer service orientation.
• Ability to handle sensitive information with confidentiality.

Benefits

• Competitive salary with performance-based incentives.
• Health, dental, and vision insurance plans.
• Paid time off (PTO) and holidays.
• Opportunities for professional development and career growth.
• Supportive and inclusive work environment.
• Convenient location in the heart of Miami, FL.