Front Office Supervisor

About the role

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe.

Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services.

With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

What you will have an opportunity to do

At Pullman Miami Airport Hotel, we believe that exceptional hospitality begins at the front desk. We are seeking an energetic, service-focused, and experienced Front Office Supervisor to help lead our Front Office team and deliver memorable guest experiences in a fast-paced upscale hotel environment.

If you are passionate about hospitality, thrive in a leadership role, and enjoy developing team members while exceeding guest expectations, we would love to hear from you.

Key Responsibilities

• Supervise and support Front Desk Agents/Bellpersons during daily operations.
• Create a welcoming and professional environment for guests and team members.
• Ensure efficient check-in and check-out procedures.
• Resolve guest concerns promptly and professionally.
• Monitor room inventory, arrivals, departures, and special requests.
• Assist with training, coaching, and motivating Front Office team members.
• Maintain compliance with hotel policies, procedures, and service standards.
• Collaborate with Housekeeping, Engineering, Sales, and other departments to ensure a seamless guest experience.

What are we looking for?

• Previous hotel supervisory experience is mandatory.
• Strong working knowledge of Opera Cloud PMS is required.
• Excellent guest service, communication, and problem-solving skills.
• Ability to lead a team in a fast-paced hospitality environment.
• Must be flexible to work mornings, evenings, weekends, holidays, and other shifts as business needs require.
• Strong organizational skills and attention to detail.
• Bilingual in English and Spanish.

Compensation

$20

• $20

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.