Help Desk Technician (College Aide II)

About the role

The Office of Chief Medical Examiner investigates cases of persons who die within New York City from criminal violence, by accident, by suicide, suddenly when in apparent health, when unattended by a physician, in a correctional facility or in any suspicious or unusual manner or where an application is made pursuant to law for a permit to cremate a body of a person.

Our core purpose is to protect public health and serve impartial justice through forensic science and medicine. We exist to provide answers in support of families and communities during times of profound need. The core values of CARES guide our work for communities and inform our behavior toward each other and all those we serve.

• Commitment: Dedicated to the mission at all times
• Accountability: Responsible to each other and the community
• Resilience: Adapt in the face of adversity
• Excellence: Achieve and maintain the highest quality
• Service: Innovate to meet evolving needs College aides will work in various departments within the agency. Due to the upcoming capital project for our records, several digitization projects in the agency's divisions, including Administration, Pathology, Forensic Operations, Information Technology, and Laboratories, need assistance. College Aides are also expected to assist in other administrative and essential tasks Hours/Shift: 17.5 hours per week while classes are in session. 35 hrs. per week during vacation periods The core values of the OCME are to put the mission of the agency first, to be truly dedicated and to have integrity in every aspect of our professional life. Office of Chief Medical Examiner is seeking qualified candidates to fill a College Aide-Help Desk Technician position within the IT Department. Typical tasks include but are not limited to the following:
• Helpdesk/desktop support for hardware and software computer systems and peripherals.
• Support and setup audio/visual equipment and computers in several conference rooms and training rooms.
• Assist with IMAC's (Installs, Moves, Adds, & Changes) with the computer systems and peripherals. SPECIAL NOTE:
• Selected candidates will be required to provide a DNA sample by swabbing. WORK AUTHORIZATION: Authorization to work in the Unites States is required for this position. Office of Chief Medical Examiner does not provide sponsorship for international employees for visa applications, extensions, or status changes, including STEM/OPT visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application. *Please note that only candidates selected for interviews will be contacted for this position. FINAL APPOINTMENTS ARE SUBJECT TO OFFICE OF MANAGEMENT & BUDGET APPROVAL.* COLLEGE AIDE
• ASSIGNMENT LEVE - 1020B

Qualifications & Requirements

• For Assignment Level I: Matriculation at an accredited college or graduate school.
• Employment is conditioned upon continuance as a student in a college or graduate school.
• For Assignment Level II (Information Technology): Matriculation at an accredited college or graduate school.

Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.

For Assignment Level III (Information Technology Fellow): Matriculation at an accredited college or graduate school.

Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study.

• Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
• SPECIAL NOTE Maximum tenure for all Assignment Levels in the title of College Aide is 6 years.
• No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session.

Students may be employed full-time during their vacation periods.