Inside Sales Manager

About the role

Are you a strategic leader who enjoys nurturing strong relationships among your team? Would you like to make an impact in the Relationship Management field? An Inside Sales Manager at Capital One leads, manages, and motivates a small team of Relationship Managers (Credit Buyers) by guiding them to succeed, thus allowing them to meet and exceed their loan origination performance objectives.

This role monitors and grants credit exceptions in accordance with the Capital One policy and within the confines of individual credit level authority. Additionally, once a part of the Capital One team, you will provide training, coaching, and guidance to ensure effective understanding and adherence to all essential sales processes.

In addition to providing management oversight to the team, the Inside Sales Manager is also responsible for directly managing a territory of dealers. Here, the Inside Sales Manager has primary responsibility for driving business results with a defined set of dealers through ongoing relationship building and through the negotiation and decisioning of submitted applications.

Responsibilities

• Ownership of the team’s recruiting, interviewing, hiring, onboarding, and development of associate talent.
• Offer impact performance feedback through employee recognition, rewards, and disciplinary action.
• Guide employee’s success using a framework that encourages employee contribution, feedback, and growth.
• Empower career development planning and opportunities. Delegate responsibility and welcomes accountability and regular feedback.
• Foster a spirit of teamwork and cohesion aligning with Capital One’s open culture and the appreciation of diversity of people and thought.
• Strategically analyze data, statistics, and operational results transforming low outcomes into solutions.
• Manage employee work schedules including vacations, holidays, paid time off and overtime opportunities making sure the team needs are met.
• Foster a collaborative team by demonstrating transparent communications across the team by holding regular group and one on one meetings.
• Partner successfully with peers and teammates to efficiently achieve operational alignment and mutual objectives.

Schedule Expectations

• Available ~3 Saturdays a month as needed to cover dealer inquiries and escalations with Tuesday, Wednesday or Thursday off
• In office 5 days a week for the first 90 day training period
• Potential to work up to 2 Sundays a month with Tuesday, Wednesday or Thursday off

Basic Qualifications

• High School Diploma, GED or Equivalent Certification
• At least 2 years of Financial Services Experience or Business to Business Sales Experience

Preferred Qualifications

• Bachelor’s Degree
• 2+ years of experience in Indirect Auto Finance
• 2+ years of experience in Credit Underwriting
• 3+ years of experience in Sales and Marketing

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Downers Grove, IL: $138,100 - $157,700 for Inside Sales Manager

Pay and benefits

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).