Key Account Manager - Warehousing

About the role

• Job Req Number: 131155
• Time Type: Full Time
• Key Account Manager – Chemical Contract Logistics Feluy
• You get it done

As Key Account Manager at DSV in Feluy, you manage the relationship with one dedicated customer at a single-customer site specialising in chemical warehousing. You connect the customer's priorities with our contract logistics operations, building a long-term partnership based on trust, safety and reliable service. Your experience in the chemical segment of third-party logistics (3PL) helps you translate customer needs into practical warehouse solutions and continuous improvements.

Tasks

• You build a detailed understanding of your customer's strategy, chemical supply chain and warehousing requirements, anticipating changes that affect the site;
• You identify opportunities to develop the account through additional services and warehouse improvements, coordinating related projects with the customer and internal teams;
• You act as the customer's first point of escalation, aligning with operations on solutions and keeping stakeholders informed until issues are resolved;
• You ensure accurate, timely reporting and invoicing, follow up on agreed KPIs and service levels, and turn performance insights into clear actions;
• You translate chemical-sector requirements into clear agreements with warehouse, customer service and other relevant teams, keeping safety, quality and applicable compliance requirements central to the service.
• You follow up on customer satisfaction and coordinate improvement plans with internal and customer stakeholders, taking ownership of agreed actions;
• You stay closely connected to daily operations through regular presence in the warehouse and customer service office in Feluy, collaborating with other DSV divisions where they support the account.
• You participate in monthly business reviews, co-organise quarterly reviews and organise annual reviews with your customer, connecting operational performance with the account's longer-term priorities.
• We are DSV, we grow
• DSV is the world’s largest transport and logistics company, with more than 150,000 colleagues in over 90 countries. Every day, we keep supply chains running and move millions of shipments on time by road, air, sea, and rail.

You bring

• You bring at least 5 years of experience in key account management, a commercial role or an operations role within contract logistics, including experience in chemical-sector 3PL warehousing;
• You understand chemical warehousing operations and the importance of safety, quality and compliance in this environment;
• You combine customer focus and clear communication with the analytical skills to interpret KPIs, reporting and account performance;
• You work independently, prioritise effectively and remain solution-focused when handling operational escalations;
• You bring an open mind and a continuous improvement approach, turning ideas into practical solutions with the site teams;
• You adapt to changing customer needs, take responsibility for your commitments and build collaboration across teams;
• You have a good command of French and English, both spoken and written, enabling you to lead customer discussions and communicate clearly with local and international stakeholders.
• You get

• Working for DSV means working for the leading global logistics company.
• DSV is entrepreneurial and wants to grow with its customers.
• That is why we are looking for people who support this vision.
• Besides a challenging job in an international environment, we also offer:

• A challenging work environment with plenty of opportunities for further professional growth and development;
• A direct and open corporate culture (Danish company).
• Fix contract with a nice package of fringe benefits like company car, charging pass, laptop, mobile phone with subscription, bonus, flexible working hours, 8 euros of meal vouchers, eco vouchers, group & hospitalization insurance, 29 days of holiday)
• DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

• Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact.
• It is a place where people, careers and ideas keep moving forward.
• We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

• Start here. Go anywhere
• This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.
• If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.
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• #StartHereGoAnywhere #LifeAtDSV