Manager Customer Insights - Walmart

Summary

The position supports the Walmart Senior Customer Development Manager and leads the development of actionable insights, customer planning, and financial reporting for the team. The role leverages a variety of resources, including Retail Link, Nielsen, Circana, Madrid, Scintilla, syndicated panel data, shopper marketing data, and industry studies.

Duties and Responsibilities

• Provides recommendations, solutions, and thought leadership for assigned categories.
• Leads and develops weekly reporting for team managers and, at times, Walmart.
• Utilizes syndicated data and frequent interaction with buyers to provide insights and serve as a category expert for the sales team.
• Develops weekly, quarterly, and annual POS shipment forecasts by category, tracks performance, and maintains the latest projections for the year.
• Utilizes insights and forecasting information to build annual operating plan assumptions.
• Reviews in-stock positions at the store and DC levels, monitors the pipeline for items below goal, and partners with cross-functional teams to recommend actions that improve in-stock performance.
• Reviews daily orders against the supply plan/customer forecast and communicates known opportunities.
• Conducts deep analytics on new item launches and partners with the Business Unit and team to identify key insights.
• Develops and publishes seasonal business trackers.
• Develops and maintains Walmart Joint Business Planning (JBP) files for monthly and quarterly business updates.
• Leverages syndicated data to conduct market assessments and develop regional category recommendations related to assortment, pricing, and merchandising.
• Works closely within a matrix organization across Supply Chain, Customer Team, Demand Planning, Brand Business Units, and the Customer.

Requirements

Education

• Bachelor's degree.

Experience

• 5 plus years of relevant experience with: Walmart Retail Link; Circana; Madrid; Scintilla; Syndicated data or Nielsen POS panel data.
• Category or Customer Management experience with Walmart or Sam's in the CPG industry. Preferred Experience with BI Tools, PowerBI etc..

Computer Skills

• Sales planning tools software
• High proficiency in Excel and other Microsoft office software.

Communication Skills

• Excellent verbal and written communication skills.

Travel

• Minimal; up to 5 trips a year

Additional information

All professional team members are expected to demonstrate responsible use of approved AI tools, including safeguarding sensitive information, adhering to company policies, and validating AI-generated outputs. Individual Contributors should demonstrate the ability to integrate AI into daily work, improve efficiency through AI-enabled solutions, evaluate outputs critically, and apply professional judgment when using AI.

People Leaders should demonstrate the ability to drive responsible AI adoption, enable effective use of approved solutions, identify opportunities to improve team performance through AI, and ensure accountability for the quality and accuracy of AI-supported outcomes.

Relocation Assistance Eligible: No

Work Shift: 1ST SHIFT (United States of America)

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We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.

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