Manager Customer Projects

About the role

Become part of the excitement.

Purpose

• Responsible for the overall direction, coordination, implementation, execution, control, and completion of team's assigned customer projects ensuring consistency with appropriate strategy, commitments, and goals.
• Responsible for managing 16+ project specialists and achieving annual sales targets of $150 million plus, ensuring alignment with company objectives and compliance with established pricing and operational policies.

Responsibilities

• Provide leadership in the planning, documentation, and ongoing execution of customer projects, as assigned.
• Ensure customer projects are billed out completely, accurately, and timely capturing revenue and margin leakage for successful project close-outs.
• Create and maintain a consistent approach to project order management and services. Act as a change agent for continuous improvement through enhanced methodologies.
• Assist in defining project order scope, objectives, and deliverables that support business goals, in collaboration with district management and customer requirements.
• Develop full-scale project order plans and schedule project order timelines.
• Estimate and coordinate the resources and participants needed to achieve project order goals; assume administrative role for onsite or virtual meetings, calls, and webinars between internal and external participants. Manage project spend.
• Provide direction and support to customer project order teams; coach and mentor team members on project order management and general project management techniques.
• Effectively communicate project expectations to team members and customers in a timely and clear fashion.
• Track project deliverables using appropriate tools; monitor and report on progress of projects to key stakeholders.
• Proactively manage changes in project scope and devise contingency plans to ensure the achievement of project outputs.

Requirements

Minimum

• 5+ years of experience: This is a senior-level Project Order management position for an individual with substantial experience in orders management
• High school diploma or GED

Preferred

• 5-7years' experience: Project Order Management
• Four-year degree: Or equivalent business or operations experience

Knowledge, Skills, Abilities

Knowledge

• Knowledge of project order management and strategies
• Knowledge of the Company's products and service offerings
• Knowledge of SAP
• Knowledge of Microsoft Office Suite including Word, PowerPoint, and Excel

Skills

• Planning, organizational, and time management skills
• Troubleshooting and problem-solving skills
• Leadership skills
• Verbal and written communication and presentation skills
• Conflict management skills
• Decision making skills with the ability to take appropriate risks
• Analytical skills

Abilities

• Ability to effectively interact and communicate with all levels within the district and external customers
• Ability to manage competing priorities, multitask, resolve conflicts and meet tight deadlines
• Ability to work in a team-based environment
• Ability to manage resources effectively
• Ability to make decisions in a rational, systematic, and logical manner
• Ability to demonstrate a forward-looking, results-oriented perspective in motivating and inspiring others
• Ability to effectively supervise staff and achieve results through others
• Ability to effectively train and instruct in both group settings and one-on-one

Pay Details

The expected salary for this position is starting at $100,000 annually depending on experience. This position is also bonus eligible based on specific and relevant business metrics.

The Value of Graybar

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
• Life Insurance coverage for you and options for your family.
• Save on expenses with Flexible Spending Accounts.
• Enjoy our Disability Benefits at no cost to you.
• Share in our success with P rofit Sharing Plans.
• 401(k) Savings Plan with company match to help secure your future.
• Paid Vacation & Sick Days to spend time away from work or in case of an illness.
• Rest and recharge during our Paid Holidays throughout the year.
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
• Volunteer with Community Time Off to give back to the community.
• Predictable Work Schedules to plan your life: no weekends or nights for most roles.
• Celebrate your and others' achievements with our Employee Recognition Program.
• Reach your career goals with our Educational Reimbursement and Career Development Programs.
• And More Perks that support your well-being and career growth.

Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.

Why should you join Graybar?

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.

We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.

That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Apply now and find out what's next for you.