Manager, Mid-Market Account Management

What You’ll Do

• Lead, coach, and develop a team of Mid-Market Account Managers, setting clear expectations and holding the team accountable to monthly and quarterly revenue targets for renewals, cross-sells, and upsells
• Own the team’s mid-market book of business and be directly accountable for renewal rates, net revenue retention, and expansion revenue
• Design and refine mid-market account management playbooks covering the full customer lifecycle from onboarding handoff through renewal and expansion
• Run regular pipeline reviews, deal inspections, and forecast calls to ensure accuracy, identify risk early, and coach deal strategy
• Build a data-driven team culture rooted in CRM hygiene, pipeline discipline, and transparent reporting
• Partner with Account Managers on key accounts, joining executive business reviews, escalations, and multi-product negotiations as a senior commercial partner
• Develop and maintain strong relationships with mid-market stakeholders, serving as a senior point of escalation and trusted advisor
• Recruit, onboard, and ramp new Mid-Market Account Managers as the team scales, establishing structured training programs and career paths
• Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management to surface mid-market insights and improve customer experience
• Identify and champion process improvements and tools that help the team manage a high volume of accounts efficiently

Who You Are

• 4 or more years of SaaS experience in account management, customer success, or expansion sales, including at least 1 to 2 years directly managing a quota-carrying team
• Proven track record of building and leading teams that meet or exceed renewal and expansion targets within a mid-market or commercial segment
• Strong coaching and development framework with a passion for growing high-performing teams
• Expertise in consultative selling and navigating mid-market deal cycles that balance speed with multi-stakeholder coordination
• Strong forecasting ability and pipeline discipline with experience using CRM tools to drive data-informed decisions
• High emotional intelligence and executive presence with the ability to build trust at Director and VP levels
• Operationally minded with a focus on building scalable systems tailored to mid-market pace and volume
• Entrepreneurial and proactive, comfortable owning outcomes in a high-growth environment
• High integrity and long-term orientation focused on sustainable revenue growth

Location

This is an on-site role based in our NYC or SF office, designed for builders who thrive on speed, iteration, and meaningful impact.

Pay and benefits

For this role, the expected base salary range is $130,000 to $195,000 before commission. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.

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