Office Services Associate

About the role

Pay: $20-$21

Shift: Monday to Friday, 8:00am to 5:00pm

The Office Services Associate position is responsible for providing general clerical office support (copy, fax, hospitality, mail and intake functions) at a client site.

Job duties include

• Utilize appropriate logs for all office services work.
• Perform work in copy, print, mail and intake functions.
• Communicate with supervisor on deadline issues.
• Meet contracted print job deadlines.
• Troubleshoot basic equipment problems.
• Load copiers with various paper and toner.
• Prioritize workflow.
• Performs Quality Assurance on work of others as requested.
• Place service calls when needed.
• Process and deliver incoming mail and packages.
• Assist in other departments, including hospitality and facilities, as needed.
• Adhere to Williams Lea policies in addition to client site policies.
• Use equipment and supplies in a cost efficient manner.
• Must be able to lift up to 50 lbs. on a regular basis.
• High reprographic skill set, specifically related to litigation support is ideal.

Job qualifications

• High school diploma or equivalent.
• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.
• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.
• Familiar with general back office procedures to meet and maintain client satisfaction.
• Proven customer service skills are required in order to create, maintain and enhance customer relationships.
• Good written and verbal communication skills, including professional telephone and email etiquette.
• Attention to detail with good organizational skills.
• Must be able to meet deadlines and complete all projects in a timely manner.
• Ability to handle sensitive and/or confidential documents and information.
• Able to make independent decisions that conform to business needs and policy.
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
• Must work well in a team environment.
• Must be able to interact effectively with multi-functional and diverse backgrounds.
• Ability to work in a fast-paced environment.
• Must be self-motivated with positive can-do attitude.

Working conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Professional attire required.
• Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.
• Must be able to work standing up all or most of the time.