Patient Access Coordinator

About the role

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth - Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

• Time Type: Full time
• Department: Pediatrics
• All Locations: 10 Gove Street - Taylor Building

Position Summary

The Patient Access Representative is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information. Primarily performs all patient access related activities for the health center in support of the delivery of patient care.

This includes the delivery of exceptional customer service and the accurate and comprehensive collection, verification, and data entry of demographic, insurance, and account information. The goal is to maximize health center revenues while facilitating efficient patient flow within the Clinical Department working within.

This position is generally the front line staff which a patient encounters when coming to the health center and requires a unique skill set to be successful in this role.

Essential Duties & Responsibilities

• Check all patients in for their appointments
• Accurately verifies patient demographics, emergency contacts, account information, and insurance information. Identifies any changes and makes appropriate changes in the system
• Daily Completion of insurance verifications for same day appointments and tracking numbers.
• Collects, tracks, and data enters all co-payments and other payments in the form of cash, checks, and credit card transactions following cash collection policy and procedures and promptly reporting any related issues. Consistently deposits cash collections at the end of each shift; keeps cash secured and maintains appropriate petty cash on hand at all times.

One year of working in a healthcare setting preferred

H.S/GED Required

• Vocational/technical training beyond high school in office management specific to medical office training.
• Must have strong Customer Service skills, ability to answer high volume of calls, have knowledge of different insurance carriers, appointment scheduling, and ability to multi-task.

Salary

Starting at $19.55 - $29.33 based on experience