Program Coordinator IV

About the role

• Agency
• Dept of Insurance
• Division
• Office of State Fire Marshal
• Job Classification Title
• Program Coordinator IV (NS)
• Position Number
• 65041850
• Grade
• NC14

Position

• 65041850 - Program Coordinator IV
• Recruitment Salary Range: $52,592 - $60,000
• Salary Grade: NC14

*This posting will close at 11:59 PM the night before the closing date.

Note

This is a time-limited position, subject to funding availability, which may last up to 36 months. Time limited employees are eligible for State Benefits.

We value our employees and are committed to providing flexibility in work schedules. This position currently qualifies for a hybrid schedule of office work including one telework day per week.

The North Carolina Office of State Fire Marshal is seeking an experienced Program Coordinator for the Manufactured Building Division. This position serves as the division's Complaint Administrator, responsible for managing and tracking all manufactured and modular housing complaints. The employee independently reviews each case, determines appropriate actions, ensures timely follow up, and maintains complete and accurate documentation in the complaint database while providing clear, courteous communication to homeowners, licensees, local officials, and industry partners.

This position also serves as the team lead for the division's administrative personnel, overseeing task assignments, workflow, time approvals, and performance evaluations. The employee develops, coordinates, and manages statewide training and testing programs for licensees and local jurisdictions, tracks testing outcomes, and ensures all training materials remain current and compliant in collaboration with internal and external partners.

Additional duties include supporting field inspectors by coordinating initial and pre hearing inspections, issuing inspection notices, preparing Dealer Lot Inspection and SAA Audit reports, participating in manufacturer audits, and assisting Code Consultants with formal complaint investigations.

The employee performs financial reconciliation activities, including monthly and annual budget reports, deposits, fee reconciliations, purchasing card reconciliations, and e procurement order management. As the division's technology liaison, the employee supports online complaint and licensing system testing and manages web content updates.

Occasional travel and overnight stays are required.

Key Responsibilities

Complaint Administration

• Serve as the primary point of contact for consumers filing manufactured housing or modular construction complaints
• Review, document, and upload complaint information into the division database
• Coordinate initial and pre hearing inspections; issue inspection notices to all parties
• Assist and/or accompany field inspectors on complaint inspections, Dealer Lot inspections, and manufacturer audits
• Ensure timely complaint progression, follow-up, and resolution
• Maintain accurate case documentation and provide clear communication to stakeholders

Administrative Leadership

• Serve as team lead for administrative personnel, including task assignment, time approval, and performance evaluation
• Generate and distribute Dealer Lot Inspection reports and SAA Audit reports
• Assist with Manufacturer Subpart I audits to ensure state and federal compliance
• Support Code Consultants with information gathering during formal complaint investigations
• Ensure consistent, compliant, and high quality workflow within the division

Education & Training Coordination

• Develop, coordinate, and oversee training and testing programs for licensees and local jurisdictions
• Administer testing processes, track participant progress, and maintain training documentation
• Maintain up to date training content in partnership with internal teams and external stakeholders
• Ensure programs meet regulatory and education requirements

Financial Administration

• Assist with preparing monthly and annual reconciled budget reports for the Controller's Office
• Assist with deposits, fee reconciliations, purchasing card reconciliation, and direct pay invoices
• Create and monitor orders in the NC E Procurement system

Technology Liaison

• Serve as IT liaison and end user tester for online complaint and licensing platforms
• Maintain Manufactured Building Division webpage content, ensuring accuracy and usability
• Support troubleshooting, application updates, and process improvements

Knowledge Skills and Abilities/Management Preferences

• Considerable knowledge of complaint handling, preferably in manufactured and modular housing
• Strong customer service skills and ability to build effective working relationships
• Experience developing and delivering training programs
• Experience leading and supervising administrative staff in a regulatory, compliance, or government environment

Minimum Education and Experience

• Some state job postings say you can qualify by an "equivalent combination of education and experience."
• If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
• See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution and three (3) years of experience related to the assignment; or an equivalent combination of training and experience.

Benefits of Nc State Employment

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

Learn more about employee perks/benefits

• Why Work For NC?
• NC OSHR: Benefits

Supplemental and Contact Information

• Applicants must complete and submit a state employment application by 11:59 pm the night before the closing date.
• Applications must include education, work experience, and certifications/licenses.
• Incomplete applications or "see attached" responses will not be considered.

• Academic degrees must be from appropriately accredited institutions and may be verified. Transcripts are required when specific coursework is used to qualify.
• Veterans Preference requires submission of a DD 214; National Guard members must submit DD 256 or NGB 22 when applicable.
• Applicants may track the status of their application through the government jobs portal.