Program Specialist I

About the role

Candidates must be able to work in a hybrid capacity from one of our office locations in Troy, MI, or Tempe, AZ.

The Program Specialist I is responsible for building and maintaining relationships with Hiring

Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist I, acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.

Client Interaction and Support

• Assist client managers with contract labor acquisition, from requisition intake to interviewing.
• Prepare insightful questions for hiring managers to gather detailed job descriptions.
• Discuss expectations, timeframes, feedback, roles, and responsibilities with hiring managers.
• Provide interaction via face-to-face, email, and phone with clients, staffing vendors, contract personnel, and other partners.

Documentation and Reporting

• Document requirement intake conversations in databases (VMS, AGS360).
• Track client/supplier issues and ensure resolutions in CRM systems.
• Maintain and update monthly activity and performance reports.
• Log all client and vendor inquiries into Salesforce.com.

Supplier and Worker Management

• Manage and oversee performance of staffing suppliers.
• Monitor performance against contract SLA's, requisition aging, invoicing, time and expense entry, and vendor compliance tracking.
• Assist with worker assignment management (cost center changes, contract extensions, etc.) to improve data integrity.
• Ensure all paperwork is completed and collected prior to starting assignments and at the end of assignments.
• Close work orders in the system with accurate finish reasons and notify appropriate departments

(i.e., security).

• Assist with the collection of company assets from vendors (laptops, badges, etc.).

Onboarding and Offboarding

• Monitor time and expense entry to ensure approvals by hiring managers by required deadlines.
• Interact with vendors to ensure new hire paperwork is completed to avoid onboarding delays.

Qualifications & Requirements

• Bachelor's degree preferred
• Experience in high volume coordination activities
• Experience in a customer service industry
• Client hiring manager/supplier facing
• Excellent verbal and written communications
• Ability to work in a dynamic environment that changes from day to day
• Strong analytical and problem solving skills
• Strong documentation and follow up skills
• Strong organization skills and attention to detail
• Knowledge of MS Office (Excel, Word, PPT) and PC skills
• Able to work independently with some direction