Quality Assurance Analyst

Summary

The software Quality Assurance Analyst is responsible for the manual testing and quality verification of proprietary Windows-based applications, embedded systems, and associated hardware. This role requires a self-motivated analyst who can efficiently execute test cases, collaborate on testing workflows, and manage multiple assigned projects.

The ideal candidate possesses a strong working knowledge of the Software Testing Life Cycle (STLC) and will participate in verification and validation phases, including requirement reviews and manual test case development. While hands-on automated script development is not required, the analyst should be familiar with test automation frameworks and processes.

Key responsibilities include reproducing field-reported issues in the lab, documenting software defects, and assisting with release verification. Additionally, you will collaborate with technical writers to facilitate product documentation.

Core Competencies

• Quality Assurance: Competent execution of manual test cases according to exact design and end-user specifications.
• Test Automation Familiarity: General understanding of test automation concepts and awareness of scripts using tools like Selenium WebDriver, Robot Framework, and Appium.
• Technical Documentation: Skilled in authoring comprehensive test plans, release notes, and field-support installation/troubleshooting guides.
• Process Compliance: Active participant in maintaining QA standards and following engineering workflows.
• Technical Knowledge Sharing: Capability to explain newly launched product features to support teams and stakeholders.

Soft Skills and Attributes

• Adaptable Learner: Ability to rapidly master new software applications, system architectures, and diverse testing platforms.
• Efficient Multitasker: Proven track record of handling testing tasks for multiple assigned projects without sacrificing quality.
• Clear Communicator: Excellent written and verbal communication skills, with the ability to provide clear bug descriptions and project status updates.
• Collaborative Partner: Thrives in a team environment and works seamlessly across departments, particularly with Development and Technical Support teams.
• Analytical Problem Solver: Sharp root-cause analysis skills with a focus on documenting precise, reproducible steps for technical issues.

Education & Experience

• Education: Bachelor's Degree in Computer Science, Engineering, or a related field (or an equivalent combination of education and experience).
• Experience: 2-4+ years of direct experience in a Software Quality Assurance environment, focusing on comprehensive testing methodologies.

Core Responsibilities

• Test Execution & Design: Create and execute comprehensive test plans and test cases mapped directly to software requirements.
• QA Best Practices: Follow full lifecycle testing methodologies based on an understanding of the Software Development Life Cycle (SDLC).
• Cross-Platform Testing: Perform end-to-end testing for web-based, client-server, and hardware-integrated software applications.

Technical & Platform Expertise

• API Testing Tools: API endpoint verification using tools like Postman or SoapUI.
• Automation Awareness: Understanding of how automated frameworks utilize Selenium, Robot Framework, Python, and Jenkins within a continuous deployment environment.
• Environment Mastery: Support testing across Windows platforms, IIS, Web Services, and the.NET Framework, utilizing foundational networking concepts.
• Database Testing: Perform data verification using MS-SQL commands and basic queries.

Hardware Systems (Preferred)

• System Troubleshooting: Apply a logical, methodical approach to diagnose issues across Windows PCs, Single Board Computers (SBCs), and Embedded boards.
• Hardware Literacy: Basic knowledge of electronic hardware, electrical circuits, and AC/DC components is a plus.

Professional Skills

• Documentation: Maintain rigorous, highly organized records, test logs, and bug-tracking metrics using Azure DevOps.
• Communication: Partner effectively with cross-functional teams through clear verbal and written communication.

Work Environment

• The noise level in the traditional indoor office work environment is usually moderate.
• There is no or very limited exposure to physical risk.
• This position may occasionally require travel including an overnight stay as may be necessary to meet customer needs.
• Normal risks associated with travel and/or set up of Company's system may be expected.

Physical Demands

While performing the duties of this job, the employee is regularly required to stand; walk; Sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position's responsibilities, a candidate's work experience, a candidate's education/training, the position's location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.