Quality Assurance Supervisor (2nd Shift)

The Role

The Quality Assurance Supervisor (2nd Shift) is responsible for overseeing the Quality Assurance team and ensuring that products and manufacturing processes meet established quality standards, customer specifications, and applicable regulatory requirements. This position is a second-shift role and is regularly scheduled to work from 2:00 PM to 10:00 PM. This role leads quality control activities, implements and maintains inspection procedures, drives continuous improvement initiatives, and ensures accurate documentation and reporting of quality performance.

The supervisor works cross-functionally with production, engineering, and supply chain teams to identify quality risks, resolve issues, support new product introductions, and sustain compliance with quality management systems and industry standards to maintain product integrity, reduce non-conformances, and support customer satisfaction.

Core Responsibilities

• Lead and support the Quality Assurance team by providing daily direction, coaching, development, and performance oversight to maintain strong team performance and accountability.
• Develop, implement, and maintain quality assurance processes, inspection methods, and standards to ensure consistent product quality and process reliability across manufacturing operations.
• Conduct audits, inspections, and data analysis to identify defects, recurring issues, and improvement opportunities; drive corrective and preventive actions using root cause analysis and structured problem-solving methods.
• Partner with Production, Engineering, and Supply Chain teams to resolve quality issues, improve processes, and support new product introduction activities, including FAI and PPAP requirements.
• Ensure compliance with applicable regulatory requirements, customer specifications, internal procedures, and quality management systems, including ISO 9001.
• Maintain accurate quality documentation and communicate quality performance, risks, standards, and improvement activities to management and key stakeholders.
• Support operational efficiency and continuous improvement initiatives by aligning quality plans with business objectives and manufacturing goals.
• Foster a collaborative, high-performing work environment by addressing team concerns constructively, adapting to changing priorities, and supporting overall quality, safety, and operational objectives.
• Perform other duties as assigned by the Quality Assurance Manager.

Required Qualifications

• Bachelor's degree in Quality, Engineering, Manufacturing, Supply Chain Management, or a related field preferred; or
• Minimum of four (4) years of relevant experience, including at least two (2) years of people leadership experience.
• Experience working in a manufacturing quality environment.
• Experience leading or supervising employees in a manufacturing or operations setting.
• Strong knowledge of quality management systems and applicable regulatory standards, including ISO 9001.
• Proficiency with quality tools and methodologies, including Six Sigma, SPC, FMEA, and Root Cause Analysis.
• Experience using quality inspection equipment and quality-related software systems.
• Experience working in a unionized manufacturing or operations environment, with the ability to apply quality standards consistently while maintaining productive working relationships and adhering to labor agreement requirements.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent organizational and time management skills with strong attention to detail.
• Effective verbal and written communication skills.
• Ability to analyze data, identify trends, and support corrective action implementation.
• Ability to work collaboratively across departments in a fast-paced manufacturing environment.

Preferred Qualifications

• ASQ Certified Quality Engineer (CQE), Certified Quality Auditor (CQA), or other quality-related certification.
• Lean Manufacturing and/or Six Sigma certification.
• Experience supporting new product introductions and customer quality requirements.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Solid vision and hearing.
• Ability to stand and walk for extended periods.
• Ability to lift and carry up to 35 pounds occasionally.
• Ability to stoop, crouch, kneel, reach, handle items, and perform fine motor tasks requiring finger dexterity.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.

• Work is performed primarily in a manufacturing plant environment.
• Exposure to noise, fumes, dust, moving equipment, and high-voltage electrical systems.
• Some duties may be performed outdoors and may involve exposure to varying weather conditions.
• Position is regularly scheduled to work second shift, 2:00 PM to 10:00 PM, with occasional overtime as required to support business needs.

Pay and benefits

The estimated salary range for this position is $80,000 - $100,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range.

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation