Relationship Manager, BaaS / Cards

What We're Looking For

The Relationship Manager will be a motivated self-starter who can work in a fast-paced environment to manage new Enterprise accounts and build upon our existing client partnerships (official title: " AVP, Strategic Partnerships "). They will hit the ground running on high-impact partnerships with exposure to various teams across Cross River.

• They will be asked to wear many hats and quickly learn our business, ecosystems and clients.
• Relationship and decision-making skills will be put to the test; and they will need to handle vague and nuanced situations.
• They will be our front line to our Banking as a Service Fintech clients and need to be able to quickly build trust.

Responsibilities

• Be the primary point of contact for a select group of our Fintech Banking clients.
• Own retention and growth KPIs by identifying organic and inorganic growth patterns.
• Stay up to speed with your client's business model, strategy, and market performance, identifying upsell/cross-sell opportunities.
• Interpret data (market data, competitive data, proprietary data, and client-supplied data) to create a clear view on status and performance.
• Advocate for your clients within the bank; liaise with other departments to resolve issues, implement changes, and integrate technology.
• Work with legal counsel to draft contracts that are up for renewal, and amendments to existing contracts.
• Develop and nurture the Cross River relationship at multiple levels, including senior management.
• Perform weekly/monthly review as well as quarterly business review (QBR).
• Review accounts to ensure AML/BSA regulations are being observed.
• Perform periodic visits to deepen relationships and engage in strategic planning.

Required Qualifications

• 6+ years experience managing high-profile relationships in the fintech industry, ideally with knowledge of payments, card issuing and banking services.
• Banking as a Service, Card Issuing or managing Processors.

Preferred Experience

• Current or previous experience working for a Banking as Service provider, Program Manager, or Procurer.
• Exposure to key fintech components inclusive of pricing, payment networks, latest technologies, leading global players, emerging trends, and regulatory nuance.
• Knowledge of BIN Sponsorship and Banking as a Service programs.
• Understanding of how Cross River can deliver best-in-class solutions to grow its financial solutions offering.
• Willingness to travel.

Skills We Are Looking For

• Agility and adaptability in a rapidly growing, constantly changing environment.
• Cross-functional experience.
• Excellent communication skills.
• Ability to achieve high-performance goals and meet deadlines in a fast-paced environment with minimal supervision.

#LI-KR1 #LI-Hybrid #LI-Onsite

Salary Range

$150,000.00 - $170,000.00

By submitting your application, you give Cross River permission to email, call, or text you using the contact details provided. We will only contact you with job related information.