Repossession Specialist Lead

About the role

The primary function of this position is to call, send notices and collect past due consumer loans in a timely manner while maintaining the Credit Union's collection policies, State and Federal laws, as well as a high level of member service.

This position will also handle repossession assignments, monitor impounded vehicles and vehicles at repair facilities once notified of a potential loss of lien, and train, support and answer questions of repossession staff and general Member Solutions staff. Back up the Remarketing Specialist when absent, including working with vendors, scheduling delivery of cars to prepare for sale, and answering member questions.

Essential Functions

• Make collection calls, send notices per policies, and transfer funds when appropriate on past due consumer loans. Assign vehicles for repossession as needed per policy, monitor and follow up with repossession agents. Monitor impounded or held vehicles so the credit union does not lose its lien. Train and educate repossession staff.
• If a member is unable / unwilling to cure a loan, timely repossession ensures highest rate of return for the credit union and thereby reduces net loss. Provides continuity of policies and procedures and all pertinent laws to repo staff.
• Assist all Repossession Specialists as first level of escalated member / employee questions. Provide team leadership by explaining how to interpret various repossession regulations and providing constructive feedback to management.
• Build teamwork and increase accuracy of resolutions to escalated issues.
• Make sure all legal notices to repossess have been sent prior to repossession. Verify we have title with good lien, and proper enforceability documents such as Note and Security Agreement.
• Coordinate with Support Specialist and have all Allied Solutions' claims filed timely once discovered that repossession agents cannot locate collateral, repossessed vehicle is damaged etc., if there is CPI on loan. If repossessed vehicle has member insurance and if damaged, file Repo Plus claims.
• Monitor impounded or held vehicles so the credit union does not lose its lien by updating Impound Spreadsheet in Collection folder.
• Back up Remarketing Specialist as needed: working with vendors to determine needed repair and quality/qualification for auction; scheduling delivery of cars to vendors to prepare the car for sale; answering member questions; determining prices and approving "if" bids; and closing sales. Maintain timely liquidation.
• Follow up on collateral after assignment using Repossession agent websites and Akcelerant on a regular basis.
• Other duties as assigned, including but not limited to: Back up collectors where needed. Perform other duties as assigned by Manager.
• Bank Secrecy Act: Remains cognizant of and adheres to Wings policies and procedures, and regulations pertaining to the Bank Secrecy Act.

Minimum Formal Qualifications for this Position

• Associate's Degree in Business Administration, Accounting, Finance, or a related field of study, preferred.
• 3+ years' collections experience, required.
• 1+ years' team leadership or management experience, preferred.

Technical or Specialized Knowledge/Skills

• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals.
• Must possess excellent verbal communication skills.
• Excellent problem solver.
• Able to provide constructive feedback in a non-confrontational way to peers.
• Abe to match communication style to the individual in a way that promotes understanding.
• Proficient in PC skills, Word, Excel and Outlook, and the ability to learn and use the Credit Union's equipment and software programs.
• Knowledge of the collection policies and procedures in general, delinquency queues, internal collection processes and State and Federal laws governing same. Familiar with UDAAP, CFPB, FDCPA, GLBA, and statutory repossession laws.

Pay Range

$29 to $33 per Hour (S-14), plus monthly incentives and 5% annual target bonus.

Final compensation for this position will be determined by various factors such as relevant work experience, specific skills and competencies, education, certifications, location and internal pay equity.

Benefits

• Generous 401(k) match
• 401k Discretionary Profit Sharing
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term and Long Term Disability
• Health Savings Account with company contribution
• Employee Assistance Program
• Paid Vacation, Sick, Floating Holidays and Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Paid Parental Leave

• We anticipate this position to close on 11/13/2026. Please submit your application at your earliest convenience to be considered.
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.