Representative II, Patient Access- Nights
- Pay
- $18 – $25 per hour
- Location
- Silver Spring, MD · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Education
- High school diploma or equivalent
- Listed
- 5 days ago
Skills & highlights for this role
- Customer service
- Written and verbal communication
- Computer proficiency with Microsoft products and email
- Typing at 45 wpm or higher
- Telephone customer service
- Interpersonal communication
- Problem solving
- Organizational skills
- Ability to stand for long periods
- Willingness to transport patients by wheelchair
Also useful
- Fluency in Spanish
- Familiarity with third-party/insurance payers
- Knowledge of medical terminology
- Experience in registration, billing, cash collections, or insurance requirements
About the role
Employment Type: Full time
Shift: Night Shift
About the role
- Job Title: Representative II, Patient Access
- Employment Type: Full-time
- Shift: Night (7pm to 5:30pm)
- Location: Silver Spring
Position Purpose
- Responsible for obtaining and verifying demographic and financial information for all inpatients and outpatients prior to or during the registration process.
As a “Representative I, Patient Access” you will
- Excellent customer service skills are utilized in all dealings with patients, family members, physician offices, third party payers and co-workers.
- Financial/insurance information is communicated to case management and financial counseling staff when appropriate. Completes all managed care notification requirements.
- Maintains patient confidentiality and always adheres to hospital privacy and security policies.
- May be required to enter laboratory and radiology orders, when necessary.
- Minimizes the financial risk of providing services by assessing the patient’s financial status, verifying and entering accurate patient information into the registration system, obtaining signatures on all required hospital and regulatory forms and obtaining applicable patient payments prior to or at the time services are provided.
Minimum Qualifications
- High School graduate or GED
- Ability to communicate clearly and effectively in both verbal and written form. Fluency in both English and Spanish preferred. Spanish may be required for this position in specific settings.
- Two-year experience in a hospital and/or other health care setting, preferably in registration, billing, cash collections or insurance requirements. Familiarity with third party/insurance payers and medical terminology preferred.
- Proficiency in the use of computers. Specifically, Microsoft products and email.
- Typing skills of 45 wpm or higher required.
- Excellent telephone customer service skills, strong interpersonal communication, problem solving and organizational skills.
- Willingness to transport patients by wheelchair, meet patient age-specific needs,
- Ability to stand for long periods of time.
Pay Range: $17.89 - $25.04
Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.
FT/PT Benefit eligible Roles
0.5 FTE (20 hours weekly) up to 1.0 FTE (40 hours weekly)
Position Highlights and Benefits
- Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
- Work/Life balance with flexible schedules.
- Free onsite parking.
- Our mission and core values are what drive each member of Trinity Health to support each other, communicate openly and respectfully while embracing a culture that nurtures a healing, safe environment for all.
- Referral Rewards Program
Position Highlights
- Free onsite parking.
- Referral Rewards Program
Holy Cross Health is a Catholic, not-for-profit health system that serves the two most populous counties in Maryland, Montgomery and Prince George’s, with a commitment to being the most trusted provider of health-care services in the area. Founded in 1963 by the Sisters of the Holy Cross, Holy Cross Health is a member of Trinity Health of Livonia, Michigan.
Holy Cross Hospital, in Silver Spring, is one of the largest hospitals in Maryland, and Holy Cross Germantown Hospital is the first hospital in the nation built on a community college campus, enhanced by an educational partnership. The Holy Cross Health Network operates primary-care practices and affordable health centers, and offers a wide range of innovative, community-based health and wellness programs.
- Specialty care, home care and hospice services round out Holy Cross Health’s high-quality and coordinated continuum of care that aims to improve health and let you live life on your own terms.
- Holy Cross Health is an Equal Employment Opportunity (EEO) employer.
Equal opportunity and legal notices
Qualified applicants are considered for employment without regard to Minority/Females/disabled/Veteran (M/F/D/V) status.
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
From Trinity Health's careers page, first listed on Rolev.ai on November 8, 2026. Rolev.ai is not the employer.
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More at Trinity Health
All Trinity Health jobsCommon questions
What is the salary for the Representative II, Patient Access- Nights role at Trinity Health?
The Representative II, Patient Access- Nights posting at Trinity Health states compensation of $18 – $25 per hour. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Trinity Health's official career site.
Where is the Representative II, Patient Access- Nights job at Trinity Health located?
This Representative II, Patient Access- Nights position at Trinity Health is located in Silver Spring, MD (On-site). Always check Trinity Health's application page for specific state eligibility or relocation policies.
What qualifications are required for Representative II, Patient Access- Nights at Trinity Health?
For the Representative II, Patient Access- Nights role, Trinity Health highlights 2+ years of relevant experience; a high school diploma or equivalent; experience with Customer service, Written and verbal communication, Computer proficiency with Microsoft products and email, Typing at 45 wpm or higher, Telephone customer service, Interpersonal communication. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Representative II, Patient Access- Nights position at Trinity Health?
This listing links directly to Trinity Health's Workday application page. You can apply directly on Trinity Health's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.