Revenue Recovery Representatives
- Pay
- $42,000 – $52,000 per year
- Location
- Charlotte, NC · On-site
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 2+ years
- Education
- High school diploma or equivalent
- Listed
- 23 days ago
Skills & highlights for this role
- debt collection
- customer payment processing
- dunning letters
Also useful
- B2C collections
Stated benefits & perks
- Health
- Dental
- Vision
- 401k match
- Pto
About the role
CPI Security, a leader in the security and automation solutions industry, is looking for a Revenue Recovery Representative to join our growing team at our headquarters in Charlotte, NC! We are looking for a Revenue Recovery Representative who is driven and passionate about reducing delinquency and providing outstanding service to our customers. The ideal candidate will be a high-energy individual who is self-motivated, detail-oriented, and possesses the ability to multi-task in a fast-paced, team-oriented environment.
Key Responsibilities
- Manage collection efforts with a high level of persuasiveness & professionalism.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Place account on hold for incoming orders until payment is received.
- Document daily collections activity including, but not limited to, emails sent as well as inbound and outbound phone calls.
- Place outbound calls to delinquent customers to collect past due billing
- Receive inbound calls from customers that wish to make payments or payment arrangements
- Print, fold, and mail dunning letters to delinquent customers
- Audit the cancel reason report on a monthly basis
- May have additional duties as assigned by Management
Job Requirements/Experience
- High school diploma required
- Minimum of 2 years B2C and "soft" collections experience a plus
- The hours for this position are Tuesday to Friday 12-9 and Saturday 9-5 with Sunday and Monday off.
- The pay for this position ranges from $42-52k in annual earnings.
What's In It For You
- Comprehensive and on-going training when you start, includes leadership development.
- Engaging and fun company culture that succeeds through diversity.
- Great medical, dental, vision, 401(k) with company match, short-term & long-term disability and life insurance options. Company paid holidays, floating holiday and (PTO).
- Free monitored security system after 90 days.
From CPI Security's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Revenue Recovery Representatives role at CPI Security?
The Revenue Recovery Representatives posting at CPI Security states compensation of $42,000 – $52,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on CPI Security's official career site.
Where is the Revenue Recovery Representatives job at CPI Security located?
This Revenue Recovery Representatives position at CPI Security is located in Charlotte, NC (On-site). Always check CPI Security's application page for specific state eligibility or relocation policies.
What qualifications are required for Revenue Recovery Representatives at CPI Security?
For the Revenue Recovery Representatives role, CPI Security highlights 2+ years of relevant experience; a high school diploma or equivalent; experience with debt collection, customer payment processing, dunning letters. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Revenue Recovery Representatives position at CPI Security?
This listing links directly to CPI Security's Greenhouse application page. You can apply directly on CPI Security's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.