Scheduling Coordinator - Coastline Orthodontics

About the role

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

• Coastline Orthodontics
• Location: Local Area (Supporting 3 State-of-the-Art Clinics)
• Job Type: Full-Time

What We Offer (Total Rewards & Benefits)

• Health & Wellness: Flexible health, dental, and vision insurance options + Employee Assistance Program (EAP)
• Perk: Complimentary orthodontic treatment for you and your immediate family!
• Career Growth: Competitive pay, hands-on training, and advancement opportunities
• Work-Life Balance: Generous Paid Time Off (PTO) + Paid Holidays
• Financial Security: Industry-leading 401(k) retirement plan with a company match

About the Role

As a Scheduling Coordinator, you are the first point of contact for our patients. You will work hand-in-hand with our Orthodontists, clinical assistants, and team leaders to ensure seamless daily operations and maximize patient treatment time.

This dynamic role helps support multiple state-of-the-art clinics, so flexibility and a willingness to assist across locations are key to your success and our team's daily harmony.

Key Responsibilities

• Patient Hospitality: Welcome patients, answer incoming calls, handle appointment scheduling, and send confirmations.
• Multi-Clinic Support: Travel locally to assist across our 3 modern locations to ensure continuous, high-quality patient care.
• Clinical Collaboration: Partner with doctors and clinical staff to keep daily appointments on schedule.
• Practice Administration: Manage patient accounts, verify insurance eligibility, and maintain accurate digital dental records.
• Office Coordination: Maintain office inventory/stock levels and assist with light general housekeeping to keep our clinics pristine.

What We Are Looking For

• Patient-Centered & Kind: Warm, respectful, and genuinely passionate about helping others.
• Team Player & Adaptable: Thrives in a fast-paced environment and eager to collaborate across multiple clinic sites.
• Strong Communicator: Excellent verbal/written skills and strong attention to detail.
• Proactive Problem Solver: Able to multitask, handle challenges with grace, and anticipate team and doctor needs.
• Tech-Savvy: Comfortable navigating basic computer programs and digital scheduling software.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: 2+ years of administrative, customer service, or medical office experience preferred.
• Mobility: Reliable transportation and a valid driver's license to travel between our 3 local clinics.
• Skills: Basic computer literacy and legible handwriting.