Security Supervisor-PT- Varsity

Job Summary

Who Are We?

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States.

Who Are You?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role

The Security Supervisor is responsible for supervising and coordinating activities of the security department and staff within the venue. Duties may also include management functions under the direction of the Security Manager and Operations Manager.

What This Role Will Do

• This role will be on predominantly show hours with occasional Non Show hours.
• Works directly with the GM, Ops Manager and other supervisors to perform day of show duties
• Respond to all elevated staff/guest inquiries and or concerns regarding all shows, artist meet and greet packages, amenities, as well as our VIP program and seat upgrades
• Work through and correct guest concerns and complaints regarding security and customer service-related situations
• Lead staff, ongoing staff training, staff positioning, ensuring that all staff members are well-informed on event specific details and managing breaks.
• Follow up with Security and Guest Services teams to ensure that service standards are met
• Perform opening/running/closing duties according to Live Nation policy
• Keep current on all Standard Operating Procedures and be able to effectively communicate them to team members
• Maintain security checklists and inventory in coordination with Ops Manager.
• Turn in all lost and found articles to Box Office
• Ensure responsible alcohol service per Responsible Alcohol Service training & Live Nation alcohol policies
• Participate in all pre-shift meetings prior to start of shift
• Communicate to M.O.D. any issues that guests or team members may have
• Work with the M.O.D. to resolve any and all guest issues- consults or involves management if the situation escalates
• Responsible for completing incident reports and collecting witness statements
• Complete all ejection logs and incident reports and return to GM when applicable
• Required to work Special Events that are scheduled throughout the venue
• Other tasks as assigned

Required

• High School Diploma required
• 3-5 years in restaurant, bar, night club leadership role,
• Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations.
• Experience in developing operating procedures.
• Proficiency with Microsoft Excel and Word.
• Prioritization of duties and effective communication skills.
• Ability to train and develop employees.
• Ability to handle multiple tasks/issues at one time effectively, with an upbeat attitude
• Experience handling administrative tasks (such as inventory, labor forecasting, scheduling, sales reports, handling invoices and performance tracking).
• Detail and solution oriented.

Preferred

• Security Experience, Guard Card a plus
• Experience in a live music environment
• College diploma in related field.
• Interest in growing and developing within Live Nation and venue operations.

Physical Demands/Working Environment

• Working environment is fast-paced, often loud, and has flashing/strobing lights
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 50 lbs using proper lifting techniques.

Additional information

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.