Security Supervisor- Punch Line Houston

Job Summary

Who are we?

Live Nation Entertainment is the world's leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster, Live Nation Concerts, Front Line Management Group and Live Nation Network.

As the largest producer of live music concerts, Live Nation Concerts operates over 45 venues across the United States.

Who are you?

Employees have a leading role in the service experience our guests have. The extent to which we recognize our employees for service well done, is the extent to which they will care not only for the guests, but for each other.

That's why SAFETY for employees and guests is our first priority. We show CARE around every corner and look to create ENCORE moments of service excellence for everyone. And our commitment to EFFICIENCY, is our way of staying well-organized. So join us! We need these kinds of skills and talents as we Create Once in a Lifetime Experiences for our Fans.

The Role

Responsible for assisting guests, maintaining public safety, controlling access to restricted areas, and preventing unauthorized items from entering the venue.

Job Functions

• Supervise and direct security staff to implement the security plan to ensure safety, care, customer service, and efficiency.
• Provide guidance and lead improvements and implement adjustments as necessary.
• Interact with guests in a friendly, courteous and direct manner.
• Investigate and resolve issues and customer complaints.
• Circulate among guests to preserve safety, order and to protect property.
• Patrol premises to detect problems, threats, and prevent unauthorized entry through aisles, doors, gates, and fences.
• Conduct searches of guests by physical pat downs and/or metal detector wands and conduct bag searches to prevent weapons and other unauthorized items from entering venue.
• Check tickets and passes to ensure that guests are seated in the appropriate reserved seating areas.
• Assists guests by directing them to the appropriate seating areas and other venue amenities, answering questions about the venue or event, and helping to solve guest issues as they arise.
• Warn guests of rule infractions and apprehend or evict violators from the venue.
• Assist medics to reach and remove guests in need of help.
• Complete written reports of incidence occurring during each event.
• Assist with post-event cleanup in the pavilion.
• Work in an outdoor environment in a variety of weather conditions.
• Other tasks assigned by the Operations Manager
• Always display a positive customer service attitude.

Qualifications

• Position requires constant walking, climbing stairs, standing.
• Must be able to lift 50 lbs.
• High school diploma or equivalent experience required.
• Experience with supervising a team of individuals in a group effort.
• Live event security/Law Enforcement experience preferred.
• Good working knowledge of security operations, safety practices in a business environment and enforcement procedures.
• Ability to perform duties in a professional manner and appearance.
• Ability to independently make good decisions within proper policy and procedures and use tact and diplomacy.
• A strong sense of teamwork and ability to execute programs.
• Must possess excellent communication skills, with the ability to express oneself in a professional, clear and concise manner.
• Must present a well-groomed appearance.

Licenses or Certifications

• PSO certification/re-certification offered if not possessed or valid upon hire
• NY Guard Card a plus
• First Aid/CPR/AED desirable

Additional information

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.