Senior Associate, Product Training

About Carrier

About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more.

Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

Viessmann is a global leader in sustainable climate and energy solutions, focused on creating living spaces for future generations. Currently, as part of the Carrier Group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainable development and comfort.

With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through intelligent, integrated solutions that foster sustainability and comfort. Viessmann is part of the Carrier Global Corporation.

This position follows a hybrid schedule, with 3 days onsite and 2 days remote per week. About the role Viessmann has long been known as a leading manufacturer in the Hot Water Heating Industry. We are currently expanding into the HVAC industry by offering hot water and chilled water equipment through Air to water and ground source technologies.

The goal of this position is to establish yourself as a top instructor in the HVAC industry through your ability to convey product education and training information in an engaging and informative manner Key Responsibilities Continuously study Viessmann product information to strengthen technical knowledge and support your competency to be a product/subject matter expert to provide high quality educational trainings Includes, but not limited to product within the following categories - in residential and/or light commercial applications: Condensing boilers, Air to Water Heat Pumps, Ground Source Heat Pumps, Air to Air Heat Pumps, DHW Production Conduct engaging, adult-learning, presentation and hands-on training sessions in Academy classrooms and training labs, as well as trainings at customer or 'in-territory' training locations Develop an effective instructional style that supports increased attendance from both new and returning customers and guaranteed attendee retention Serve as a key contributor to Academy curriculum development and maintenance, including curriculum presentations, hands-on training exercises, and supporting class material Collaborate regularly with other team members to ensure curriculum remains current, including updates related to product changes and enhancements Create and deliver training webinars and step by step instructional videos for online publication and distribution to the sales organization and customer base Responsible for upkeep of training labs including daily clean up after a training class, replacement parts when needed, ensuring all equipment is workable and ready for attendee usage Assist with planning and restructuring of the Academy hands-on training labs, as needed Oversee and support with Infomobile maintenance checks, transport of the vehicle to maintenance appointments and annual servicing of the installed Viessmann equipment Perform additional duties and special assignments as required during the business year.