Service Center Manager

About the role

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow.

Say Hi! to your next challenge — explore the opportunity and apply below!

Your mission

As a Service Center Manager you will be responsible for leading service center and/or field service operations to deliver high-quality, timely, and cost-efficient services that meet customer expectations. You will be accountable for team leadership, safety, operational profitability, cost control, and optimal resource utilization. In addition, you will actively drive local commercial and lifecycle initiatives to support business growth and long term customer retention.

This position is fully on-site and is based in Södertälje, Sweden.

Key responsibilities

• Lead and manage daily service operations to ensure on-time delivery, high quality standards, and customer satisfaction
• Responsible for safety and quality in the Service center/Region ensuring compliance with all health, safety, and environmental standards.
• Develop operational performance and drive continuous improvement initiatives
• Lead and develop technicians, ensuring skills and competencies meet required standards
• Provide technical guidance and support to resolve service challenges when needed
• Plan and coordinate jobs, manage inventory, and ensure spare part availability to maintain operational readiness
• Ensure service profitability through effective cost control and resource planning
• Drive local commercial initiatives through installed base, lifecycle activation, and customer engagement to grow the service business and strengthen long term customer relationships
• Promote a strong safety culture by enforcing safety standards, policies, and compliance requirements
• Ensure all tools, equipment, vehicles, and facilities are properly maintained and suitable for safe and efficient operation.

Recognised Technical Qualification

• Experience in service operations management
• Business understanding from within a related industry
• Team leadership
• Good customer-facing and communication skills

• Ability to plan, organise and resolve operational challenges in a busy environment
• Technical skills, knowledge of maintenance practices
• Leadership skills
• Demonstrates accountability and ownership for service performance, safety, quality and customer satisfaction

Shows adaptability and resilience in a fast paced, operational environment:

• Manages priorities effectively
• Promotes collaboration, respect, and open communication
• Committed to learning and development
• Fluent knowledge in both English and Swedish

What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.

Ready to apply?

• Click on the apply button below to send in your application in English. Applications will be reviewed on a rolling basis.
• Please note that the process for this position is coordinated by our Recruitment team part of Hiab Business Services based in Bulgaria.

We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.